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BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
What You’ll Do
- Manage customer communication and expectations.
- Provide phone, email, and chat support to assigned accounts.
- Provide troubleshooting and debugging of customer problems.
- Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
- Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly.
- Escalate critical issues and roadblocks to the Technical Support Manager.
- Be a part of the on-call rotation for the assigned product team.
What You’ll Bring
- Bachelor’s degree or equivalent experience in a related technical field
- 5+ years of enterprise software customer support and/or IT-related support
- Strong dedication to customer service and teamwork
- Proven confidence to drive technical investigations independently in remote environments
- Excellent verbal and written communication skills (individual and group settings)
- Ability to understand, analyze, and resolve customer technical needs
- Experience collaborating across Pre-Sales Engineering, Product Management, Development, Technical Support, and Sales
Required Technical Experience
Advanced (3+ years)
- Windows Server OS
- Account Administration: Windows & Active Directory
- Active Directory / LDAP & Group Policy (GPO) Administration
- Networking (DNS, port testing, packet captures, TLS, secure communications)
- RDP Connections
Intermediate (3+ years)
- UNIX/Linux OS Administration
- Azure / Entra ID
- AWS IAM (roles, policies, trust relationships)
- Command-Line Interfaces (CMD, PowerShell, UNIX/Linux)
- SSH connection troubleshooting
Nice To Have
- Kubernetes (service accounts, workload identity federation, secrets management)
- Just in Time Privileged Access
- Experience working with AI Chatbots such as Claude AI / Chat GPT etc…
- Experience working with Webhooks
- Terraform
- REST API usage & scripting (e.g., Bash, PowerShell, Python)
- Jenkins and/or CI/CD technologies
- Secure machine-to-machine communications (TLS/HTTPS/LDAPS)
- Additional cloud technologies (AWS, Google Cloud)
- Virtualization platforms
- Monitoring tools (e.g., DataDog)
- Databases (SQL preferred)
- Scripting skills (PowerShell, Bash, Ruby, Python)
- Security software expertise
- Versioned key-value stores & metadata tagging
- Compliance frameworks (SOC 2, ISO 27001, HIPAA)
- AWS STS (Security Token Service)
- Identity federation & OIDC flows
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
About Us
BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.
BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.
Learn more at www.beyondtrust.com.
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Skills Required
- Bachelor's degree or equivalent experience in a related technical field
- 5+ years of enterprise software customer support and/or IT-related support experience
- Strong customer service and teamwork skills
- Ability to independently drive technical investigations in remote environments
- Excellent verbal and written communication skills
- Ability to analyze and resolve customer technical needs
- Experience collaborating with Pre-Sales Engineering, Product Management, Development, Technical Support, and Sales
- 3+ years of Windows Server OS experience
- 3+ years of Windows and Active Directory account administration experience
- 3+ years of Active Directory, LDAP, and Group Policy administration experience
- 3+ years of networking experience, including DNS, port testing, packet captures, TLS, and secure communications
- 3+ years of RDP troubleshooting experience
- 3+ years of UNIX/Linux OS administration experience
- 3+ years of Azure/Entra ID experience
- 3+ years of AWS IAM experience, including roles, policies, and trust relationships
- 3+ years of command-line interface experience using CMD, PowerShell, and UNIX/Linux
- 3+ years of SSH connection troubleshooting experience
- Kubernetes experience
- Just-in-time privileged access experience
- Experience with AI chatbots such as Claude AI or ChatGPT
- Webhook experience
- Terraform experience
- REST API usage and scripting experience
- Jenkins or CI/CD experience
- Secure machine-to-machine communications experience
- Additional cloud technology experience, including AWS or Google Cloud
- Virtualization platform experience
- Monitoring tool experience, such as DataDog
- SQL database experience
- Scripting experience with PowerShell, Bash, Ruby, or Python
- Security software expertise
- Experience with compliance frameworks such as SOC 2, ISO 27001, or HIPAA
- AWS Security Token Service experience
- Identity federation and OIDC flow experience
BeyondTrust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BeyondTrust and has not been reviewed or approved by BeyondTrust.
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Healthcare Strength — Medical coverage includes PPO and HDHP options, with company-paid dental and company-paid vision for employees and dependents, plus employer HSA contributions for HDHP enrollees.
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Retirement Support — A 401(k) plan through Fidelity provides an immediate company match with full vesting, supporting long-term savings.
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Leave & Time Off Breadth — Flexible PTO is paired with 13 paid holidays and a sabbatical after seven years. Paid parental leave is also available.
BeyondTrust Insights
What We Do
BeyondTrust is the worldwide leader in Privileged Access Management (PAM), empowering organizations to secure and manage their entire universe of privileges. Our integrated products and platform offer the industry's most advanced PAM solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments. The BeyondTrust Universal Privilege Management approach secures and protects privileges across passwords, endpoints, and access, giving organizations the visibility and control they need to reduce risk, achieve compliance, and boost operational performance. We are trusted by 20,000 customers, including 78 of the Fortune 100, and a global partner network.
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