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Top Customer Success & Experience Jobs in Baltimore, MD
Artificial Intelligence • HR Tech • Software • Virtual Reality
Deliver instructor-led simulated sessions overnight (12am–8am EST) using digital avatars to portray students, facilitate debriefs, score learner performance, complete session tasks, and provide customer-focused hosting. Requires completing training, meeting availability, and maintaining a private, wired workspace with stable internet. Part-time (20–30 hrs/week) at $26/hr.
Top Skills:
Mursion Proprietary Simulation PlatformVirtual AvatarsWired Internet Connection
Reposted 12 Days AgoSaved
Edtech • Information Technology • Software
The SME will design an AI for Project Management curriculum, create engaging content, and inspire learners on applying AI tools effectively in project management.
Top Skills:
AIAutomation ToolsGenerative Ai
Gaming • Information Technology • Software
k-ID is offering a 12-week internship focusing on Human-Computer Interaction and developer experience, involving research, design, and prototyping for a developer portal.
Top Skills:
JavaScriptPythonTypescript
AdTech
Lead SEO strategy for ecommerce clients, optimizing product discoverability and implementing audits. Collaborate with teams to drive organic growth and performance across accounts.
Top Skills:
AhrefsBasic HtmlCSSEcommerce SeoGoogle AnalyticsGoogle Search ConsoleGoogle SheetsGoogle Tag ManagerJavaScriptLooker StudioExcelMozPHPScreaming FrogSemrush
Insurance • Financial Services
The Commercial Lines Account Manager supports clients by designing insurance programs, educating them on coverage, negotiating terms, and managing accounts efficiently.
Top Skills:
Applied Epic (Preferred)ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft Word
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Edtech
Provide technical support and troubleshooting for Jenzabar products, guiding customers and collaborating with teams for effective problem resolution.
Top Skills:
HTMLJavaScriptSQL
Software
The Scientific Support Specialist manages customer support for SMB and mid-market accounts, resolving tickets, investigating issues, and collaborating with teams to enhance user experience.
Top Skills:
ExcelPython
HR Tech • Software • Analytics
Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.
Top Skills:
AIData Science
Artificial Intelligence • Information Technology • Software
The Technical Account Manager serves as a trusted advisor, troubleshooting complex issues, coordinating across teams, and ensuring customer satisfaction during critical events.
Top Skills:
JavaScriptMetabaseNode.jsPower BISQL
Information Technology • Security • Cybersecurity
The Senior Support Engineer leads technical resolutions for enterprise accounts, manages operational workflows, and builds the support knowledge base in identity security.
Top Skills:
Active DirectoryAWSAws Secrets ManagerAzureAzure Key VaultBeyondtrustClaudeCyberarkDatadogEntra IdGCPGeminiHashicorp VaultHclJSONKerberosLdapMcpMtlsOauth 2.0OidcOktaOn-PremiseSaaSSailpointSaml 2.0ScimSplunkSQLYaml
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Top Companies in Baltimore, MD Hiring Customer Success & Experience Roles
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