Top Customer Success & Experience Jobs in Baltimore, MD

The Personal Lines Account Manager will manage client relationships, review policies, assist in claims, and maintain records in Applied Epic while ensuring top-notch customer service.

The Client Success Leader at Machinify will enhance client satisfaction and operational processes, ensuring value delivery through support strategies while managing relationships and insights from healthcare data.

The Forward Deployed Engineering Manager will lead the development of customer-facing technical teams, focusing on onboarding, customer engagement, and defining operational models for success within AI-augmented environments.

The Senior Enterprise Account Executive will drive revenue through enterprise-level sales, managing complex deal cycles while ensuring compliance with regulations in healthcare marketing. Responsibilities include pipeline generation, consultative discovery, and relationship building with senior executives.

As a Customer Success Manager at Influ2, you will enhance customer satisfaction, develop relationships, analyze data, and collaborate with cross-functional teams to drive success, while managing multiple accounts and ensuring project delivery.

The Technical Account Manager will manage customer relationships, lead product demos, troubleshoot issues, and advocate for customer needs, ensuring the effective use of Origin's AI observability platform.

Manage and lead the Investor Services team, ensuring exceptional service delivery and operational excellence across Fund Administration and Deal Services customers. Responsibilities include performance metrics ownership, customer engagement, and process improvement initiatives.

The role involves designing and facilitating training programs for sales teams, managing training tools, and collaborating with various departments to address skill gaps in sales.

The Clinician Experience Specialist supports clinicians via video and email, resolving issues, providing guidance, and enhancing user experience on Nabla's platform.

The Solutions Architect will support AIOps implementations, configure platforms, design workflows, and assist customers in achieving AI readiness while collaborating with technical teams.