Top Customer Success & Experience Jobs in Baltimore, MD

As a Success Engineer, you will assist customers with data insights using Metabase by optimizing implementations, troubleshooting issues, and creating educational materials.

The Technical Services Specialist leads data migration projects, collaborating with clients to map and validate data, and ensuring successful implementation within AlayaCare's platform.

Lead and expand Academic Medical Center partnerships post-acquisition by building senior stakeholder relationships, driving adoption, partnering cross-functionally with Sales, Product, Engineering, and Implementation, managing partnership operations, performance tracking, reporting, and scaling provider success teams.

Lead and mentor a team of mid-market Account Managers to drive retention, expansion, and revenue growth across multi-million dollar portfolios. Own account strategy, executive engagement, forecasting, risk mitigation, and cross-functional advocacy to increase CSAT/NPS and meet revenue predictability targets.

Lead customer onboarding and enablement for B2B SaaS customers in construction logistics: coordinate manual touchpoints, create training content, run in-field training with drivers and dispatchers, host enablement events, monitor onboarding metrics, and intervene to prevent stalls and early churn.

Own and grow a portfolio of high-value client relationships across research and consulting products. Serve as primary client contact, drive renewals and revenue expansion, reduce churn, gather client feedback, coordinate with research teams, and manage account workflows in CRM.

Lead onboarding and training for new customers of an AI-powered construction SaaS. Customize training, run webinars and office hours, create documentation, drive user adoption, surface issues with support, and collaborate with product and customer success to refine onboarding processes.

Manage and support existing ASO client accounts: research clients, coordinate cross-functional teams, prepare and present reporting, retain and grow accounts, and learn ASO and related paid/organic acquisition impacts.

Manage and enable payroll integrations for clients across 400+ payroll providers, troubleshoot data and system issues, validate payroll data and contributions, guide clients through data transmission, draft procedures, ensure regulatory compliance (SEC, DOL, IRS), and drive process improvements across cross-functional teams.

As a Customer Success Manager, you will drive renewal and upsell opportunities by managing customer relationships, collaborating with teams, and ensuring customer success in a fast-paced environment.