Top Customer Success & Experience Jobs in Baltimore, MD

Serve as the first point of contact for new clients, run onboarding meetings, configure Uplinq and QuickBooks Online, clean and prepare client data, manage timelines and deliverables, troubleshoot integrations, recommend scope/pricing adjustments, and transition accounts to ongoing bookkeeping support.

Support partner pharmacy network by handling escalations, data entry, order triage, performance reviews, reconciliation tasks, and cross-functional collaboration to unblock prescriptions and improve operations.

The Senior Technical Account Manager (TAM) proactively manages technical customer relationships for the Relativity platform, develops account plans, leads technical success and incident resolution, partners with Product and Engineering, drives service reviews and capacity planning, acts as a Relativity SME, and contributes to KCS processes to ensure successful customer outcomes.

Manage post-sale customer engagements to drive product adoption and renewals. Advocate customer needs to Product and Engineering, provide guidance on deployments and security initiatives, run regular health/adoption reviews, and collaborate cross-functionally to reduce churn and improve customer outcomes.

Lead and scale post-sales Customer Success as a player-coach: manage a portfolio of strategic customers, drive onboarding, adoption, renewals and expansions, build the CS team and playbook, align cross-functionally with Product/Sales/Engineering/TAM, and provide deep billing/CPQ expertise to optimize pricing, revenue recognition, and quote-to-revenue workflows.

Provide hands-on technical support for time-sensitive customer issues, build onboarding and training content, run webinars, document solutions, and enable internal teams to reduce recurring support tickets and improve customer adoption.

Own and manage large, complex health plan accounts as primary customer success contact. Build trusted client relationships, manage escalations, coordinate cross‑functional teams to resolve issues, drive retention, protect recurring revenue, and identify expansion opportunities to deliver successful outcomes.

Founding account manager responsible for expanding and retaining enterprise customers by driving product adoption and upsells, maintaining high revenue retention, coordinating with support and sales, and managing CRM records and key client relationships.

Manage a mid-market book of employer clients on the West Coast, building relationships, driving renewals and upsells, delivering performance reporting, and acting as a healthcare benefits consultant. Develop strategic account plans, collaborate with brokers and internal teams, and support client onboarding and ongoing service delivery. Travel up to 15-20% as needed.

Lead Customer Success for GotPhoto's US & Canada enterprise and scale-up segments, owning Net Revenue Retention. Build and scale a high-performing team, drive retention and expansion, establish repeatable playbooks, partner cross-functionally, and use customer data to inform strategy and product priorities.