Top Customer Success & Experience Jobs in Baltimore, MD

Serve as the highest technical escalation within Support, triaging complex Jira tickets, performing root-cause analysis via SQL, log and code inspection, authoring detailed escalation tickets, partnering with Product and Engineering, mentoring Tier 1/2, participating in on-call rotation, and driving defect prioritization and resolution for MeridianLink's fintech product suite.

Manage a large portfolio of Commercial Real Estate customers to drive retention, product adoption, and ROI. Develop scalable playbooks and programs, monitor health scores and usage to identify risks and growth, manage renewals and escalations, and collaborate with Sales, Product, and Support. Maintain accurate records in SFDC and HubSpot and deliver data-driven insights to improve customer outcomes.

Serve as first point of contact for nonprofit leads, run discovery calls, demonstrate product value, manage a high-volume pipeline via phone/email/video, maintain HubSpot data, and provide feedback to improve processes and customer experience.

Serve as a post-sales senior solutions engineer and SME for the Geotab ecosystem: design and customize solutions, support partners and strategic customers, drive adoption and revenue, run technical demos and pilots, manage high-impact projects, provide feedback to product teams, and mentor other engineers.

Remote Client Success Manager owns 20–40 Amazon client accounts end-to-end: onboarding, strategy, weekly performance analysis, and retention. Coordinate daily with PPC strategists, execute structured processes, log changes, escalate issues quickly, and maintain 2-hour business-hour responsiveness. Operate in a fast-paced agency environment using Amazon and analytics tools to drive profitability and prevent churn.

Own partner lifecycle from onboarding through ongoing delivery: manage relationships, lead cross-functional launches, track metrics, produce data-driven reports, and drive partner success and expansion through structured project management and stakeholder communication.

Manage a high-volume portfolio of small-to-mid-size business customers: execute renewals, identify and mitigate at-risk accounts, respond to inbound support, maintain Salesforce records, coordinate internal teams, guide product adoption, and flag upsell opportunities.

The Account Coordinator will manage client relationships, oversee digital marketing campaigns, and coordinate internal teams to ensure project success and client satisfaction.

Lead client relationships for North American game development accounts, coordinate between Business Development, production, and delivery teams, track account health and action items, support renewals and growth, manage escalations, and improve account management practices to ensure high client satisfaction and smooth offshore collaborations.

Manage a portfolio of consumer goods, F&B, and retail customers to drive adoption of the GoSpotCheck platform. Lead onboarding, training, strategic planning, and Executive Business Reviews. Use data, SQL, and advanced Excel to surface recommendations, track health scores and retention metrics, and identify expansion opportunities. Build executive relationships and demonstrate ROI while coordinating cross-functional support.