Top Customer Success & Experience Jobs in Baltimore, MD

The Strategic Account Manager oversees commercial relationships, focusing on renewals, expansions, and account strategy, ensuring customer value and engagement across teams.

As an Instructional Designer, you will develop training materials for the Customer Experience team, collaborate with various stakeholders, and evaluate learning effectiveness.

The Director of Enterprise Account Management will manage relationships with complex enterprise merchants, ensuring their success and retention while guiding them through payment ecosystems and internal advocacy.

Looking for Customer Success Managers for future roles, focusing on managing SaaS customers, ideally in EdTech, with strong engagement and organizational skills.

The Lead Client Experience Manager will manage a team, work with clients to improve patient engagement campaigns, and drive sales growth through digital media strategies.

The Renewals Manager is responsible for managing customer contract renewals, driving engagement and proactive strategies to mitigate churn and maximize revenue. This role involves collaboration with various departments, analyzing trends, and developing scalable processes for efficient renewals.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

Manage end-to-end implementations for K12 districts, lead kickoff and training, coordinate technical setup (SSO, data), build scalable onboarding playbooks and materials, monitor adoption, triage issues, and translate district feedback to Product and GTM teams.

Own renewal strategy, negotiations, and execution for an enterprise SaaS portfolio to protect and grow ARR. Partner with Client Management, Legal, and Finance to forecast accurately, mitigate renewal risk, and identify upsell opportunities while driving retention and expansion.

Manage renewal, retention, and expansion for enterprise telehealth accounts. Build cross-functional relationships, create account plans, drive adoption and upsell, support onboarding/implementation, deliver business reviews, and coordinate internal teams to improve customer outcomes and value.