Top Customer Success & Experience Jobs in Baltimore, MD

The Lead Client Experience Manager will manage a team, work with clients to improve patient engagement campaigns, and drive sales growth through digital media strategies.

The Renewals Manager is responsible for managing customer contract renewals, driving engagement and proactive strategies to mitigate churn and maximize revenue. This role involves collaboration with various departments, analyzing trends, and developing scalable processes for efficient renewals.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

Manage end-to-end implementations for K12 districts, lead kickoff and training, coordinate technical setup (SSO, data), build scalable onboarding playbooks and materials, monitor adoption, triage issues, and translate district feedback to Product and GTM teams.

Own renewal strategy, negotiations, and execution for an enterprise SaaS portfolio to protect and grow ARR. Partner with Client Management, Legal, and Finance to forecast accurately, mitigate renewal risk, and identify upsell opportunities while driving retention and expansion.

Manage renewal, retention, and expansion for enterprise telehealth accounts. Build cross-functional relationships, create account plans, drive adoption and upsell, support onboarding/implementation, deliver business reviews, and coordinate internal teams to improve customer outcomes and value.

Support the full customer lifecycle for hospital deployments of autonomous delivery robots: assist pre-sales discovery, execute deployments and on-site setup, train staff, monitor utilization, identify optimization and expansion opportunities, coordinate cross-functional teams, and document best practices.

Lead Arena PLM implementations and drive customer adoption: manage project delivery, configuration, data migration, troubleshooting, training, and best-practices guidance for manufacturing customers in High Tech, Medical Device, or CPG industries.

Provide white-glove, policy-level support to high-value life insurance agents, manage a high-volume case queue, coordinate cross-functional issue resolution, monitor and follow up on stuck applications, report operational trends and platform gaps, and maintain proficiency across multiple internal software systems.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.