Top Customer Success & Experience Jobs in Baltimore, MD

Serve as a senior, customer-facing advisor for Couchbase's largest enterprise accounts. Own delivery strategy, drive adoption and ROI, orchestrate cross-functional teams, lead executive engagements, protect renewals and identify expansion opportunities, and surface customer feedback to Product and GTM teams.

Serve as primary client contact for commercial insurance accounts: handle policy changes, billing and claims support, issue ID cards and certificates, process endorsements and renewals, and maintain accurate client records to ensure excellent service.

Provide frontline client support for Numerator platforms by managing multiple conversations, diagnosing needs, guiding users through reports and platform navigation, leveraging AI tools to resolve issues, documenting interactions, and advising clients to support retention and growth.

Support Customer Success operations by coordinating between customers and internal teams, performing scheduled operational tasks, troubleshooting with Analytics, streamlining processes, documenting procedures, escalating issues to Product/Engineering, and assisting CSMs with growth initiatives to improve client satisfaction and retention.

Support Account Managers with client and broker relationship management, prepare client-facing documents and meeting materials, use AI tools to research and draft communications, maintain client records, and assist with follow-up and account deliverables during a 1012 week internship.

Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.

Manage a defined book of customers through onboarding, adoption, expansion, and renewal. Serve as trusted advisor, drive product consumption metrics, negotiate renewals, escalate and coordinate with Solutions Engineers and Data Consultants to deliver outcomes and identify expansion opportunities.

The Technical Account Manager serves as a strategic advisor for enterprise customers, ensuring their success with Omni's analytics platform and optimizing integration and adoption.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

The Destination Specialist will design and book customized travel experiences for clients, ensuring high-quality service and in-depth knowledge of South America.