Top Customer Success & Experience Jobs in Baltimore, MD

As a Customer Support Representative, you will assist customers with health insurance queries across multiple channels, resolve issues, and advocate for product improvements while maintaining high productivity and empathy.

The Associate Safety Consultant supports construction projects, conducts safety audits, analyzes EHS data, and educates stakeholders on OSHA standards, while leading incident investigations and developing training programs.

Manage a portfolio of Risk partners to drive adoption, retention, and performance. Proactively identify and mitigate account risk, surface insights, coordinate escalations, and pursue upsell opportunities while collaborating across teams and tracking account health in CRM/Client Success tools.

Manage a portfolio of New York large-group employer clients (100-2,000 lives) as a trusted advisor. Lead renewals, open enrollment, compliance, vendor deployment, financial reporting, and member education. Design consultative benefit strategies, present client deliverables, deepen executive relationships, and collaborate with internal teams to improve client experience.

Serve as the technical SME and troubleshooting partner for Third Party Originations brokers on HELOC origination and notarization systems. Diagnose complex edge cases using JSON and system logs, triage bugs, educate brokers on platform use, provide high-touch support for escalations, and feed product/engineering with recurring friction points to improve automation and scalability.

As a Customer Support Specialist, you will advocate for clients, troubleshoot issues, onboard new customers, and enhance client retention.

The Manager on the Partner Success team leads a team of Partner Success Managers while managing a portfolio of West Coast schools, driving accountability, and fostering a culture of high performance.

The Associate Linux Support Engineer will provide technical support, troubleshoot Linux issues, and enhance customer satisfaction while learning and contributing to Canonical's services.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

Own and grow a portfolio of global enterprise accounts post-sale, driving net revenue retention and expansion. Build executive relationships, develop account plans, lead renewals/upsells, drive platform adoption, surface product feedback, manage risk and forecasting, and represent the company at reviews and events while coordinating cross-functional teams.