Top Customer Success & Experience Jobs in Baltimore, MD

Manage a portfolio of strategic clients using NPS Prism to deliver CX insights, advise senior stakeholders, drive account growth, support Bain case teams, create thought leadership, and use AI and automation to accelerate insight delivery. Own day-to-day client management, project plans, contracting, demos, and cross-team coordination to ensure clients realize Prism's value and drive CX improvements.

Murmuration is seeking passionate individuals to join their team in civic tech. Candidates are encouraged to submit applications for future opportunities, with qualifications depending on specific roles.

Own a 750-account book as the primary strategic partner to drive adoption, retention, renewals, and expansion for PreVeil's cybersecurity SaaS. Build executive relationships, lead save motions, forecast renewals, execute adoption plans, leverage AI and Salesforce for scaled engagement, and collaborate cross-functionally on strategic CS initiatives to protect and grow revenue while helping customers achieve CMMC compliance.

Provide front-line privacy-focused customer support: troubleshoot account and subscription issues, escalate complex technical problems, drive product adoption and retention, create training and educational content, and relay customer feedback to product teams.

The Junior Mobile Core Support Engineer will troubleshoot and resolve telecom network issues, support customer queries, and maintain network performance while collaborating with engineering teams.

The Account Manager will oversee daily operations for Government Agency clients, ensuring satisfaction, managing logistics, and expanding service offerings to meet client needs effectively.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

The Technical Account Manager serves as the primary technical escalation for grocery customers, addressing complex issues, monitoring account health, and ensuring operational stability on the Vori platform.

As a Sage Intacct Consultant, you'll guide clients through software implementation, deliver training, provide exceptional post-implementation support, and ensure successful project delivery.

The Athlete Experience Lead will manage athlete onboarding, engagement, and community building for Super Age, ensuring a valued experience for participants.