Top Customer Success & Experience Jobs in Baltimore, MD

Lead a team of account managers responsible for $60M+ in renewals, driving retention and growth. Oversee renewal strategy, negotiate complex contracts, coach staff, run data-driven pacing and risk reviews using Salesforce, and collaborate with Sales, Product, Research, and Success to improve renewals and share-of-wallet. Act as escalation for strategic or at-risk partnerships and translate market insights into product and commercial recommendations.

Serve as primary contact for a portfolio of accounts, monitor performance, and deliver AI-driven solutions for automotive dealers and OEMs. Explain complex AI concepts clearly, collaborate with AI specialists and data scientists, identify growth opportunities, manage multiple projects, set and deliver on goals, and maintain confidentiality and a customer-first approach. Requires adaptability, strong communication, time management, and basic AI knowledge. Travel ~10%.

Manage a portfolio of 40+ accounts to drive retention, engagement, and expansion. Own renewals and forecasting, run strategic reviews, identify upsell opportunities, coordinate onboarding, escalate support issues, and collaborate with sales and contracts teams to close renewals.

Lead client success for large employer clients on the West Coast. Deliver data-driven value stories, support renewals and upsells with financial models, build executive-level relationships, define and hit KPIs, resolve client issues cross-functionally, and travel ~25% to maintain strong partnerships and drive retention and growth.

The Strategic Account Manager will manage and retain Key Bank's enterprise payment clients, enhancing relationships through cross-selling, service support, and proactive engagement while ensuring compliance and optimizing client solutions.

Support a large portfolio of agency partners to drive retention and platform adoption through reactive support, proactive outreach, training, standardized playbooks, and data-informed escalation. Monitor usage and performance signals, maintain accurate records, and surface trends to improve processes and customer outcomes.

Deliver configuration, implementation, maintenance, and on-call support for enterprise SaaS clients. Drive client adoption and retention through training, custom materials, OKRs, and proactive engagement. Track bugs and tasks using Jira and Excel and communicate with internal teams and clients to ensure satisfaction.

Manage configuration, implementation, maintenance, and support of enterprise SaaS clients. Provide on-call support, drive client adoption and retention, train users, create custom training materials and documentation, track OKRs, and communicate with internal teams and external clients.

Lead and develop the Customer Success team to drive product adoption, retention, and growth. Oversee onboarding, lifecycle processes, escalations, metrics, and cross-functional collaboration to improve customer outcomes and operational scalability.

The Measurement Success Coordinator supports clients in measuring podcast advertising performance, troubleshooting issues, and ensuring data accuracy, while also providing client training and support.