Top Customer Success & Experience Jobs in Baltimore, MD

The Client Success Manager (WasteX) owns end-to-end customer experience and value delivery for the WasteX program. Responsibilities include onboarding customers, building executive- and frontline-level relationships, driving ROI and retention, troubleshooting operational issues, and collaborating with internal teams to improve products and processes.

Lead post-sale operations for high-touch commercial clients nationwide: escalate and resolve complex issues, audit fees across 74+ locations, process payments, onboard accounts, train and coach specialists, collaborate with product and internal teams, and ensure SLA and documentation compliance.

Lead technical onboarding and deployment for school districts, managing implementations of web-filtering and safety tools, configuring Google and Microsoft environments, deploying agents/extensions and MDMs, coordinating project milestones, training users, and ensuring services are enabled and monitored within 60 days.

Own partner technical enablement and post-sales support: build training and content, co-deliver implementations, perform architecture reviews and escalations, liaise between partners and product/engineering, and drive partner adoption and scale for Chainguard solutions.

Manage and coach a Technical Account Management team to ensure high-quality, proactive support for Relativity customers. Oversee capacity planning, KPI performance, ticket and tenant health monitoring, on-call rotations, and cross-functional coordination with Product and Engineering. Drive service reviews, troubleshoot complex technical issues (SQL, Azure, VMs, storage, networking), and develop employees' technical and product skills while maintaining customer relationships and operational excellence.

Lead North America client lifecycle to drive retention, renewals, value realization, executive engagement, advocacy, and cross-sell growth. Build and manage a quota-bearing client engagement organization, develop scalable account planning and cross-sell programs, identify and mitigate at-risk accounts, and coordinate cross-functional execution to meet renewal and expansion targets.

Lead large, complex post-sale professional services engagements, drive PS&T sales and migrations, identify upsell opportunities, align cross-functional teams with GTM, and ensure high customer satisfaction and value realization.

Lead and execute subscription renewals for a book of Workday customers, partnering with Customer Success, Finance, and Sales. Define pricing, prepare proposals and contracts, negotiate terms, manage renewal tracking in Salesforce, forecast renewal metrics, and produce renewal KPI reports to maximize retention.

Lead onsite deployments for home care agencies, manage post-sale onboarding, train non-technical users, perform light technical setup/troubleshooting, build client relationships, document activity in HubSpot, and drive long-term adoption through cross-functional collaboration and ongoing support.

Lead customer site implementations and go-lives for M7 Health: manage project plans, train unit leadership, ensure first-month adoption, monitor engagement, surface customer feedback to product, and provide in-person support during activations.