OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
Summary
The Renewals Manager leads the subscription renewals process for OSV, ensuring customer renewals are timely and accurate, with a high success rate. Working with Customer Success Managers, Finance, Sales and other internal stakeholders, the Renewals Manager is responsible for defining customer renewal opportunity pricing and structure. This position is responsible for driving renewals to closure, using internal systems for tracking and managing the renewal cycle.
The ideal candidate has excellent interpersonal and communication skills, a creative, analytical mind and can manage multiple renewals simultaneously. This role requires collaboration across organizations, to define and execute renewals, with a focus on quarterly results. The Renewals Manager will track details of the renewal process for analysis, planning and process improvements.
Responsibilities
- Lead renewals strategy for customers in the Renewals Manager’s book of business
- Partner with and support Customer Success to close renewals in a timely manner
- Provide guidance on renewal strategy to maximize value-based renewal pricing
- Work with internal resources to develop comprehensive strategies to retain renewals
- Prepare proposals, including renewal rate calculations and contract preparation
- Verify contracts, review terms and conditions
- Negotiate contract length and additional terms including annual percentage increases
- Respond to questions from customers related to commercial terms of renewal
- Review, analyze, interpret, and reconcile agreements to maintain accurate data and reporting
- Utilize Salesforce to communicate status of renewal status
- Participate in regular forecasting meetings to report on renewal rate and terms
- Prepare reports and dashboards outlining renewal KPI’s
- Commit to continuous improvement and strive to master and maintain knowledge of OSV solutions and services
Competencies
- 2+ years of experience in Account Management or Customer Success with renewals oversight in a B2B or SaaS environment
- Proven track record of exceeding retention targets
- Strong analytical, communication, and negotiation skills.
- Proficiency in Salesforce, PlanHat, or other customer success and CRM tools
- Excellent communication skills, both written and verbal
- Exceptional people skills that enable the ability to work with cross-functional teams and personnel at varying levels both internally and externally
- Strong customer focus and collaborative work style
- Comfortable interacting with customer's executives and procurement team
- Passion for customer service
- Must thrive in a fast-paced, dynamic atmosphere with a focus on deadlines
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
Skills Required
- 2+ years of experience in Account Management or Customer Success with renewals oversight in a B2B or SaaS environment
- Proven track record of exceeding retention targets
- Proficiency in Salesforce, PlanHat, or other customer success and CRM tools
- Strong analytical, communication, and negotiation skills
- Ability to prepare proposals, calculate renewal rates, and verify contract terms
- Experience negotiating contract length and commercial terms with customers and procurement
- Experience using CRM to track renewal status and participating in forecasting meetings
- Excellent interpersonal and written/verbal communication skills; comfortable interacting with executives
- Strong customer focus, collaborative work style, and ability to thrive in a fast-paced environment
OneSource Virtual Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneSource Virtual and has not been reviewed or approved by OneSource Virtual.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, including medical, dental, vision, life/disability, and mental-health support, with both copay and HDHP/HSA-style options. Domestic-partner eligibility and standard support services like an EAP are also described as available.
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Leave & Time Off Breadth — Time-off and flexibility are portrayed as comparatively strong, with PTO/“unlimited” or flexible time-off framing and paid volunteer time referenced. Remote work is repeatedly positioned as a valued part of the overall rewards experience tied to work–life balance.
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Wellbeing & Lifestyle Benefits — Financial-wellbeing and lifestyle add-ons are highlighted through earned-wage access and wallet-style tools (e.g., myFlexPay/myFlexWallet) alongside mentions of items like a fitness stipend and company-sponsored events. These extras are framed as modern perks that can improve day-to-day benefits usefulness beyond core insurance.
OneSource Virtual Insights
What We Do
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care.
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