Top Customer Success & Experience Jobs in Baltimore, MD

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

The Founding CSM will lead post-sale experiences, manage customer onboarding, retention, and expansion while creating playbooks to enhance customer success at Endless Commerce.

The Strategic Account Manager will manage and retain Key Bank's enterprise payment clients, enhancing relationships through cross-selling, service support, and proactive engagement while ensuring compliance and optimizing client solutions.

The Principal Solutions Architect acts as a primary technical contact for strategic accounts, focusing on product adoption, issue resolution, and customer advocacy.

The Trial Experience Specialist engages and nurtures new customers, conducts demos, answers inquiries, and supports prospects to convert trials into paid subscriptions while collaborating with teams.

Own the most sensitive client relationships, diagnose issues, protect revenue, develop retention strategies, and enhance operational processes.

This role involves owning complex client situations, diagnosing issues, driving retention and recovery, leading high-stakes conversations, and building scalable processes for client operations.

The Key Account Manager will manage key accounts in the Casino Gaming industry, drive sales growth, and collaborate with technical teams. Responsibilities include developing customer strategies, building sales pipelines, and establishing partnerships.

Assist students with the financial aid process, explaining options, determining eligibility, and ensuring compliance with regulations while providing excellent customer service.

As a Customer Success Manager at Nevis, you'll enhance client relations, drive product engagement, collect feedback for product development, and support Registered Investment Advisors in using Nevis's AI platform effectively.

The role involves providing interpretation services between English and Marshallese in various settings, ensuring clarity and accuracy while complying with professional standards.

Freelance Armenian interpreters are needed to provide VRI and OPI services, ensuring accurate interpretation and compliance with standards.

Freelance interpreters needed for video and over-the-phone interpreting services in English and Daju. Responsibilities include clear communication interpretation, rendering sight translations, and maintaining ethics standards. Candidates should have at least two years of experience and must be proficient in both languages.