Top Customer Success & Experience Jobs in Baltimore, MD

Own a portfolio of enterprise merchants post-go-live, serving as the primary strategic contact. Lead QBRs, account health check-ins, renewals, retention efforts, merchant support, expansion opportunities, and technical projects. Maintain accurate Salesforce and Jira records, reporting, and account dashboards while coordinating with Professional Services, Support, Product, Engineering, Sales, and Finance. Build trusted relationships, resolve complex issues, and improve customer outcomes in a fintech SaaS environment.

Own post-onboarding relationships for a portfolio of SaaS CRM clients in the medical aesthetics sector. Drive adoption, conduct success reviews, optimize workflows and automations, troubleshoot integrations and messaging, monitor account health, identify expansion opportunities, and maintain client success plans. The role requires hands-on CRM expertise, strong troubleshooting and communication skills, client-call leadership, and the ability to manage multiple accounts remotely.

Partner with customers to implement COINS construction ERP financial modules: gather requirements, map processes, configure systems, deliver training, design reports, support data loading/DataMart activities, and drive high-quality implementation outcomes.

Leads client retention and expansion strategy for a healthcare technology portfolio. Builds executive relationships, drives renewals, contract negotiations, upsells, and revenue growth, while conducting market analysis and communicating client feedback internally. Partners with customer success, marketing, growth, product, clinical, and operations teams to improve client outcomes and product-market fit. Requires an MBA, consulting and healthcare experience, strong negotiation and relationship skills, and approximately 30–50% travel.

Serve as a technical advisor for enterprise customers using Delinea privileged access solutions. Responsibilities include configuration, onboarding, training, customer health monitoring, issue resolution, vulnerability and release communication, technical reviews, beta testing, documentation, executive reporting, and customer advocacy. The role partners with sales, support, engineering, and product teams, supports transformational technology projects, and travels primarily in North America for quarterly business reviews and solution assessments.

Own the customer lifecycle from onboarding and deployment through adoption, renewals, and account expansion. Coordinate cross-functional implementation efforts, analyze platform usage, conduct QBRs, manage executive relationships, identify upsell opportunities, and serve as a product expert. The role requires strong project management, communication, analytical, and stakeholder management skills, cybersecurity experience—particularly in OT—and approximately 30% customer travel.

Own technical onboarding, integration setup, monitoring, troubleshooting, and ongoing health of SaaS customer feeds across a territory. Serve as the escalation point between customers, engineering, product, sales, and account management teams. Track integration adoption and performance, identify expansion opportunities, document integration patterns, and communicate structured product feedback.

Serves as the primary technical contact for financial technology clients, managing requirements, integrations, implementations, configurations, testing, troubleshooting, and onboarding. Coordinates customer requests with R&D, Product, QA, and Support teams; monitors delivery progress; trains end users; documents solutions; and provides specialized guidance for FX trading workflows. Requires strong trading-system knowledge, client-facing communication, and the ability to translate business needs into technical requirements.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.