Top Customer Success & Experience Jobs in Baltimore, MD

The Engagement Team Manager will lead a small team of outreach specialists, spend significant time engaging with members, and develop operational systems and playbooks to enhance member outreach.

The Creator Success Associate will lead workshops, advise creators, drive feature adoption, manage key relationships, and collaborate on product improvements.

The Regional Customer Support Specialist provides support to medical professionals and patients, ensuring a smooth ordering process and resolving issues promptly through effective communication and relationship-building.

The Underwriting Associate assists with insurance risk underwriting, ensuring compliance with regulations, managing documentation, and collaborating with underwriters and agents for effective policy management.

The Manager, Executive Escalations oversees complex medical and dental escalations, leads a team, ensures quality resolution, and collaborates cross-functionally.

As a Customer Success Manager, you will manage mid-market and Enterprise customer relationships, focusing on onboarding, retention, and product adoption while supporting sales through identifying growth opportunities.

This role manages high-profile customer accounts, ensuring retention and engagement through relationship building, monitoring usage metrics, and advocating for customer needs internally.

The Customer Service Representative will provide support via phone, email, and live chat, resolving customer inquiries and ensuring satisfaction. Responsibilities include managing accounts, processing orders, and tracking performance metrics in a fully remote environment.

The Strategic Account Manager at Blaze manages client accounts, architecting campaign strategies and driving execution to enhance client growth and engagement. Responsibilities include performance analysis, optimizing campaigns, and serving as the primary client contact.

The Developer Relations Intern will engage with the developer community, organize events, create technical content, and advocate for BNB Chain's technology.