Top Customer Success & Experience Jobs in Baltimore, MD

The Technical Customer Success Associate/Manager will implement and support SwiftMR software in healthcare settings, diagnose technical issues, and ensure client satisfaction. Responsibilities include integrating software with MRI systems and providing application support to clients. Regular check-ins and documentation are also part of the role.

The Enterprise Implementation Program Manager oversees complex customer deployments, coordinating across teams to ensure timely implementation and ongoing success.

The Appian Consultant will develop solutions in Appian, work independently and in teams, and present to stakeholders. Responsibilities include understanding user requirements and delivering high-quality code.

The High School Customer Experience Associate manages customer relationships, ensuring successful product adoption and satisfaction. Responsibilities include account oversight, customer training, and support, while promoting renewals and upsells through proactive engagement and data analysis.

This Customer Success Manager role focuses on strategic partnership with health system executives, improving patient outcomes through AI-driven insights, and driving account retention and growth.

As the Observability Success Architect, you'll drive adoption and retention for US customers, oversee technical onboarding, and build a customer success playbook while monitoring customer usage and their observability maturity.

The Global Client Director oversees strategic client relationships, driving growth and retention through alignment of client's strategy with Elite's solutions and managing all aspects of the account plan.

The Technical Software Implementation Specialist will manage software implementations, translate customer needs into solutions, configure systems, and ensure successful project timelines.

The Technical Support Analyst investigates and resolves customer issues related to robotic and software systems, leveraging automation, scripting, and collaboration with internal teams to improve operational efficiency and issue resolution processes.

The Growth Manager, B2B drives scalable growth through demand generation and account-based campaigns while managing client relationships, optimizing paid media, and providing strategic insights.