DeepScribe is building AI agents that automate and transform clinical workflows. On track to capture over 4 million oncology care visits annually, we are the dominant AI scribe for cancer care and we’re rapidly expanding into other complex, chronic-care specialties and workflows.
But our mission goes far beyond note-taking. We’re building the ambient operating system for healthcare: intelligent agents that embed directly into clinical and administrative workflows, from clinical trial matching to revenue cycle automation. Our goal is to give the most overburdened professionals in the world more time to focus on caring for patients.
At DeepScribe, everything we do is focused on bringing back the joy of care to medicine. We empower physicians with tools that improve efficiency, deepen patient trust, and reduce the documentation burden that drives burnout.
About the RoleYou own the success of a portfolio of important, high-profile accounts. That means you know your customers deeply: their workflows, their champions, their friction points, and you act before problems become churn risks. You are the reason providers feel like DeepScribe was built for them.
This is a high-accountability role. You'll track utilization regularly, intervene when engagement dips, and build genuine relationships with clinicians and administrators alike. Retention is the scoreboard, but relationships are how you win.
What You'll OwnRetention. Accountable for annual contract renewal across your portfolio; Monthly Active Users is your north star metric.
Daily monitoring. Track MAUs, WAUs, and utilization; identify risk signals early and own the intervention plan.
Relationship and champion building. Develop trusted, personal relationships with key clinicians and administrative stakeholders; be someone they're genuinely glad to hear from.
Customer communication. Respond to provider and stakeholder questions, surface product updates, and proactively share what's relevant to each account.
Organic expansion. Identify natural growth opportunities within accounts and partner with the internal colleagues to execute
Voice of customer. Advocate internally for your customers; translate clinical workflow needs into product feedback and feature requests
Product fluency. Stay current on DeepScribe's latest functionality and proactively apply new features to your portfolio
Deep empathy for clinicians and genuine belief in the problem we're solving
Strong understanding of clinical workflows; ability to translate provider needs into technology solutions
Technically fluent, comfortable working with data, understanding integrations, and troubleshooting at a detailed level
Working knowledge of LLMs and basic prompt engineering; curiosity to go deeper
Proactive communicator, you don't wait to be asked, you bring information and solutions
Comfortable with ambiguity and able to adapt quickly as our product and market evolve
Willingness to travel: cadence varies (0–50% in a given month depending on account needs)
We’d love to hire someone with direct healthcare experience, but it’s not required
Compensation, Perks, and BenefitsOn Track Earnings: $110,000-150,000
Compensation is combination of base + variable on an 80/20 split
Meaningful equity stake in the company
Flexible PTO
Work from home stipend
Medical, Dental, Vision, 401K and other benefits are also offered
About the TeamOur customer success team thrives in a rapidly evolving environment, and has the opportunity to work with many functions to ensure our customers receive the best experience possible. Come join us in this exciting growth phase!
At DeepScribe, we value trust, teamwork, and transparency, and we’re dedicated to promoting diversity and equity in the workforce through inclusive hiring practices. Candidates with backgrounds that are underrepresented in the technology industry are encouraged to apply.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire.
Skills Required
- Deep empathy for clinicians and belief in the problem being solved
- Strong understanding of clinical workflows
- Technically fluent, comfortable with data and troubleshooting
- Working knowledge of LLMs and basic prompt engineering
- Proactive communication skills
What We Do
DeepScribe is an AI-powered medical scribe that captures patient encounters in real time and automates medical documentation, allowing physicians to focus on patient care instead of note-taking. Through an enterprise-grade secure iOS app downloaded on the providers preferred device, our technology is able to listen to a patient conversation and produce a highly accurate transcription of the encounter. Next, our AI solution extracts the medically relevant information, classifies it into a standard SOAP note, and then integrates that note directly into the EHR's discrete fields. With DeepScribe, providers can focus on delivering engaged patient care untethered from the EHR. Simply talk to a patient like normal, review your notes in your EHR at the end of the day, and sign-off.
