Top Customer Success & Experience Jobs in Baltimore, MD

Provide empathetic, first-line support to nurses and hospital leaders via phone, email, and text; troubleshoot and route technical issues; log and synthesize interactions; own support automations; and partner with Product and Engineering to translate user feedback into product improvements.

Lead and oversee daily Client Services operations, manage and develop a team, handle escalations, maintain training materials and reporting, improve processes, coordinate schedules, and ensure accurate client and shareholder responses.

Manage a personal book of enterprise accounts, build executive relationships, drive adoption and retention, lead/coach a small CSM team, coordinate professional services, resolve escalations, analyze account metrics, and identify expansion opportunities.

Owner of client-diver onboarding and ongoing relationship health to prevent churn. Facilitate alignment calls, troubleshoot misalignment, maintain HubSpot/Slack operations, collect partnership health data, and act as client advocate across internal teams to ensure productive long-term partnerships.

Manage assigned customer accounts across the full order lifecycle: new customer setup, order entry/modification, escalations, and logistics. Serve as single point of contact for customers and internal teams, maintain records, ensure export compliance and shipping documentation, handle quality non-conformances, support customer visits, produce reports, coach team members, and lead departmental initiatives to improve order-to-cash and order lifecycle processes.

As a Customer Support Engineer, you will address client issues, using troubleshooting and product expertise to ensure high-quality interactions and effective resolution of cases.

The Solutions Engineer will drive the adoption of AI-powered solutions in the electric utility sector, providing technical consulting and customer enablement. Responsibilities include gathering requirements, architecting solutions, leading RFI/RFP processes, and delivering training. Extensive travel is required for client engagement.

Vidmob invites applications for general consideration, seeking creative talent to help drive business results through improved creative effectiveness. Candidates can submit applications for various roles.

As a Technical Support Specialist, you will manage escalated technical issues, troubleshoot integrations, and coordinate with Customer Success, Product, and Engineering teams to ensure customer satisfaction and effective onboarding.

The Help Desk Lead/Manager coordinates IT support for end-users, manages help desk activities, provides technical assistance, and supervises help desk staff, ensuring high service levels and effective issue resolution.