Top IT Support & Helpdesk Jobs in Baltimore, MD

Manage and harden Azure infrastructure, M365 E5 tenant, and Intune-managed endpoints. Automate with PowerShell, support Azure AD/Entra ID, Defender and Sentinel, administer Windows Server/SQL, maintain networking (Cisco Meraki), handle backup/DR, provide Tier 2/3 support, document runbooks, and participate in on-call rotation.

Manage company devices, provisioning, lifecycle, and SaaS accounts; administer SharePoint and shared drives; implement IT security (MFA, endpoint controls); provide day-to-day support; coordinate vendors; develop IT policies, SOPs, and automation to scale internal IT operations.

Provide Tier 1/2 production and customer support for a 24x7 healthcare platform: monitor system health, troubleshoot incidents, manage escalations, perform FTP support, automate tasks, document resolutions, and participate in on-call rotation while collaborating across teams.

Provide outsourced remote administration and support for Atlassian applications (Jira, Confluence, Jira Service Desk), respond to customer requests, configure projects, permissions and workflows, implement automation and add‑ons (e.g., ScriptRunner), communicate with clients, follow security protocols, and record work and time across multiple clients.

Provide expert UNIX/AIX/Linux administration for large multi-site environments, including installation, patching, performance tuning, capacity planning, security hardening (SOC1, NERC CIP, CIS), audit support, Veritas InfoScale administration, automation scripting, and stakeholder collaboration to maintain reliability, compliance, and performance.

Provide technical support via chat and email, troubleshoot and triage issues, escalate complex cases, become a product expert, analyze support trends, and collaborate with cross-functional teams to maintain high customer satisfaction.

Lead end-to-end IT incident response and major incident coordination to restore services rapidly, enforce SLAs, maintain incident/problem records, improve processes and runbooks, communicate with stakeholders, and participate in a rotating 24/7 on-call schedule.

Manage enterprise service desk and end-user support operations, lead supervisors and analysts, ensure SLA/OLA compliance, oversee incident/request/problem/knowledge management, optimize ticket workflows, lead major incident response, and drive continuous improvement for customer satisfaction.

Provide first-line end-user technical support for hardware, software, and collaboration tools in a hybrid environment. Troubleshoot Microsoft 365 apps, manage user provisioning and licenses in Entra and Defender, support onboarding/offboarding, maintain IT documentation, assist with onsite workstation and conference room setups, coordinate with vendors, monitor support queues, and deliver user training for productivity tools.

Provide technical support for Automation Anywhere products across cloud and on-prem environments: diagnose issues, analyze logs and workflows, troubleshoot infrastructure/configuration, handle tickets and remote sessions, escalate complex problems, document solutions, and participate in 24x7 rotational shifts to maintain high customer satisfaction.