Top Operations & Support Jobs in Baltimore, MD

The Chief Operating Officer will provide enterprise-wide strategic and operational leadership, integrating finance, people and culture, business intelligence, legal affairs, risk, organizational planning, and change management. Reporting to the CEO, the COO will translate strategy into coordinated execution, strengthen systems and accountability, oversee financial and organizational sustainability, manage cross-functional risks, and support effective governance across a global, distributed nonprofit organization.

Reviews insurance files for quality and accuracy, applies workers compensation and general insurance knowledge across multiple states, documents findings, provides constructive feedback, supports training, and manages shifting priorities across departments. The role requires strong communication, attention to detail, high-volume review experience, and familiarity with workflow and documentation tools.

Provide empathetic, accurate customer support through email and phone, educate customers about life insurance and Ladder, resolve issues from start to finish, and represent customer needs to internal stakeholders. Collaborate with underwriting and business partners to fulfill application requirements, identify process improvements, and help enhance the customer journey.

Provides remote administrative, recruiting coordination, database management, marketing, event planning, and back-office support for a consulting firm. Responsibilities include scheduling interviews, coordinating travel, preparing proposals, managing calendars and expenses, updating ATS and CRM records, sending social media and email campaigns, and supporting conferences and client events. The role is a flexible independent contractor position requiring strong organization, communication, discretion, and proficiency with Microsoft 365 and business systems.

Investigate and resolve card, ACH, and mobile deposit disputes while managing chargebacks within regulatory and network deadlines. Analyze suspicious activity, transaction histories, behavioral patterns, and customer data to identify fraud and mitigate losses. Document clear, audit-ready determinations, apply payment rules accurately, and contribute to process improvements, risk management, and technology-enabled operational efficiency.

Owns monetization workflow design, process optimization, CRM, OMS, inventory systems, automation, integrations, data governance, and operational reporting. The role reduces manual work, standardizes campaign and revenue processes, ensures data integrity, and partners cross-functionally with engineering and leadership. It also develops talent, builds engagement, and supports staffing and succession planning.

Own the lease renewal lifecycle for a national manufactured housing portfolio: plan and execute rent increases, ensure multi-state legal compliance, manage renewal administration, support resident retention and non-renewal workflows, audit data, and report renewal and occupancy performance to leadership.

Leads a corporate travel agent team, providing coaching, performance feedback, scheduling coordination, and HR support. Monitors service quality, productivity, expenses, overtime, payouts, and process improvement initiatives. Partners with workforce management, account management, service delivery, and internal departments to resolve operational issues, support client satisfaction and retention, and achieve departmental goals.

Administers water transportation cost management and ticketing quality control. Reviews receipt tickets, supports invoicing, resolves billing disputes, prepares utilization and regulatory reports, maintains customer terms, onboards customers and haulers, and manages water-sharing agreements. Partners with accounting, vendors, and water operations staff to improve processes and technology. The role requires strong organization, communication, data analysis, and time-management skills.

As Director of Network Operations, you will oversee operational management, process development, employee training, and financial performance while ensuring customer satisfaction and strategic growth.