Top Operations & Support Jobs in Baltimore, MD

Provides flexible cross-functional support across 401(k) plan onboarding, conversions, and client servicing. Manages cases through milestones and SLAs, coordinates with sponsors and external partners, supports plan setup and asset transfers, maintains Salesforce documentation, handles client communications and escalations, and ensures compliance with ERISA, IRS, and DOL requirements. The role is fully remote and requires strong organization, communication, accuracy, and adaptability in a high-volume environment.

Own and build Replicant’s revenue operations function, including forecasting, pipeline management, compensation, pricing, quota setting, capacity planning, GTM systems, and AI-assisted reporting. Serve as a strategic partner to Sales and Finance leadership, consolidate fragmented revenue data, improve operating decisions, and grow the RevOps team from one analyst. The role requires experience building RevOps at growth-stage SaaS companies and leading cross-functional revenue strategy.

Handles order entry and order management, including EDI transactions, data entry, reconciliation reporting, database maintenance, and monitoring electronic documents. Reviews information for accuracy, resolves missing data and technical issues, coordinates inquiries, and supports distribution center and logistics teams. Requires attention to detail, effective communication, organizational skills, and flexibility for overtime or weekend work.

Serve as primary contact for royalty/interest owners: respond to inquiries, research and resolve ownership issues, maintain ownership records, coordinate stakeholder communications, and produce audit-ready letters and reports on project timelines.

Leads revenue operations across the GTM funnel by building Salesforce and AI-powered dashboards, KPI frameworks, forecasting processes, and reporting workflows. Partners with GTM leadership, Finance, Systems, Enablement, and developers to improve data quality, translate business needs into technical requirements, manage processes, support adoption, and deliver executive-ready insights. Oversees reporting across Salesforce, Gong, Salesloft, Highspot, and related platforms.

Processes retirement plan loan and distribution requests, prepares participant packages, verifies vesting, identifies defaults and RMDs, and communicates with participants, sponsors, advisors, vendors, and internal teams. Provides customer service, updates request status, performs data entry, interprets plan documents, maintains cybersecurity training, and pursues industry certifications. The role is fully remote with paid training and no retirement-industry experience required.

Provide technical support for Flashpoint Ignite to enterprise customers via ticketing, web meetings, and phone. Troubleshoot SAML, API, data, and desktop issues end-to-end, document resolutions, escalate complex defects to Engineering/Product, and contribute knowledge base content to improve customer experience.

Owns IT infrastructure, endpoint management, identity and access, security, compliance, vendor relationships, and employee support across corporate and clinical teams. The role designs scalable systems, resolves hardware and software issues, manages provisioning and deprovisioning, develops IT policies and documentation, supports HIPAA and SOC 2 compliance, and maintains disaster recovery and cybersecurity response practices. Periodic travel to regional offices is required.

Owns marketing operations, pipeline analysis, attribution, lead routing, HubSpot administration, and Salesforce alignment. Builds reporting and attribution models, manages funnel conversion and marketing automation, maintains data quality, and recommends improvements to pipeline generation. Partners with Marketing, Sales, SDR, and executive leadership to measure campaign performance, improve lead management, and support forecasting and GTM reviews.

Provide first-line customer and technical support for MDCalc products. Manage support tickets from intake through resolution, troubleshoot light technical issues, escalate complex problems to engineering, and follow up with users. Identify recurring issues, maintain documentation and knowledge-base content, improve support processes, monitor support metrics, and communicate product risks and updates to internal teams.