Top Operations & Support Jobs in Baltimore, MD

Manages the Salesforce CRM environment and CRM administration team. Oversees user access, permissions, tickets, incidents, configuration, data changes, testing, releases, documentation, vendor handoffs, and operational procedures. Monitors service demand, system health, risks, and support trends while coordinating work with Product, Delivery, engineering, architecture, security, and business stakeholders. Coaches CRM administrators and drives continuous improvement, reliability, and responsive support.

Owns day-to-day customer operations for Regions Bank through go-live and stabilization. Leads service readiness, incident swarming, risk management, escalation, root-cause follow-through, and coordination across SaaS, application, data, infrastructure, and account teams. The role establishes clear accountability, builds customer trust, and develops a repeatable operational playbook that may later scale across the Americas.

Provides high-level administrative and coordination support to the CEO. Responsibilities include managing calendars and inboxes, prioritizing requests, preparing agendas and executive materials, coordinating meetings and travel, tracking decisions and follow-up actions, handling correspondence and reimbursements, and liaising with senior stakeholders, Board members, Finance, and the Company Secretary. Requires discretion, strong communication, organization, judgment, and experience supporting C-suite executives.

We are open to spontaneous applications for talented individuals who wish to join our team. Reach out even if there are no current openings.

Participate in a 20-minute AI-moderated remote interview about your independent merchant business. Discuss your current point-of-sale system, payment terminals, hardware and software purchasing decisions, payment-processing challenges, and local advertising tools. Applicants should be owners, general managers, or operational leaders directly involved in managing business operations and selecting merchant technology.

Supports R&D and Engineering operations through KPI reporting, data quality audits, process improvement, project coordination, and operational analytics. Identifies and implements practical AI and automation use cases, including AI agents and workflows, while improving reliability through testing, context management, human review, and governance. Partners with technical and business stakeholders to deliver measurable efficiency gains, document processes, support system integrations, and provide training and reporting to leadership.

Leads the strategy, growth, operations, and profitability of Trace3’s Managed Services business, including Data Center Services and the NOC. Responsibilities include scaling the practice, launching service offerings, driving revenue and margins, managing executive customer relationships, owning financial planning and reporting, and leading distributed teams. The role also partners with Sales, improves service delivery processes, establishes performance metrics, and aligns managed services strategy with company objectives.

Leads Salesforce development and administration, managing a technical team and owning platform architecture, roadmap, security, integrations, DevOps, releases, and operational health. Partners with cross-functional GTM stakeholders to translate requirements into scalable solutions, oversees adjacent RevOps tools, manages AI-driven Salesforce capabilities, and serves as the senior technical escalation point.

Own Replicant’s revenue operations engine, including forecasting, pipeline management, incentive plans, pricing and packaging, quota and capacity planning, GTM systems architecture, and AI-assisted reporting. Partner with Sales and Finance leadership, consolidate data across CRM and GTM tools, improve decision-making, and grow the RevOps team from one analyst into a scalable function.

Supports leadership and planned giving operations, including planned gift marketing, estate management, donor stewardship, CRM tracking and reporting, revenue forecasting, budget management, gift distributions, and chapter communications. Coordinates with finance, donor care, stewardship, prospect research, leadership gift officers, vendors, and external stakeholders. Administers board financial tracking, pledge reminders, campaign support, and gift program improvements while maintaining accurate, confidential records.