Top Operations & Support Jobs in Baltimore, MD

Leads development operations systems for a multi-entity fundraising organization. Responsibilities include rebuilding Salesforce, improving data integrity, creating dashboards and forecasting tools, implementing moves management workflows, driving Jira and Confluence adoption, managing integrations and vendors, and establishing contract, invoicing, and compliance tracking systems. The role also manages and coaches a Senior Development Manager and partners with fundraising, finance, executive, IT, and data teams.

Supports DEKRA’s audit group by coordinating client and auditor schedules, assigning resources, entering and analyzing data, tracking milestones and revenue metrics, maintaining documentation, and communicating with clients and internal stakeholders. The role also assists the Operations Program Manager with administrative and operational tasks in a remote work environment.

Own CX operations across systems, ecommerce fulfillment, order management, fraud and chargebacks, subscriptions, AI automation, and Voice of Customer reporting. Manage tooling configuration, 3PL and partner relationships, cross-functional initiatives, payment issues, workflow improvements, and customer journey enhancements. Build reporting and optimize helpdesk, ERP, ecommerce, conversational AI, and automation platforms to improve CX performance.

Provides remote administrative support, manages filing systems, prepares reports, analyzes data, handles customer inquiries, and coordinates meetings and appointments. The role requires strong organization, communication, customer service, time management, and independent work skills.

Audit and adjudicate medical stop loss claims, authorize reimbursements within limits, and identify cost-mitigation and subrogation opportunities. Initiate investigations and vendor referrals, interpret plan language, communicate with carriers and vendors, generate claims reports, adjust reserves, and assist with form development, internal auditing, and training of claims auditors.

The Chief of Staff supports the Americas GM across sales, marketing, account management, service delivery, finance, and HR. Responsibilities include coordinating cross-functional initiatives, managing executive operating cadences, preparing communications and presentations, supporting sales forecasting and planning, driving partnerships and special projects, and providing analysis for strategic decisions. The role also supports organizational growth, talent development, budgeting, P&L oversight, customer retention, and achievement of revenue and profitability targets.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Manage global operational risk programs including risk engineering, property loss prevention, and business resilience. Partner with stakeholders and vendors to drive governance, compliance, audits, remediation, data analysis, and program deployment to reduce loss and ensure business continuity across manufacturing and supply chain operations.

Manages complex member escalations, investigates root causes, resolves high-priority issues, and coordinates with internal teams and external partners. Serves as the refund-policy subject matter expert by reviewing exceptions, auditing cases, monitoring trends, and providing recommendations. Documents cases, identifies process improvements, shares insights, and supports consistent, empathetic member communications while prioritizing multiple issues under pressure.

Performs complex deposit and bank operations tasks, including exception reviews, reporting, wire processing, NSF and chargeback processing, fraud review, Fed corrections, and Reg E compliance. The role supports multiple banking departments, mitigates operational risk, maintains compliance with banking regulations, improves procedures, and ensures accurate, responsive service to clients and internal teams.