Top Operations & Support Jobs in Baltimore, MD

Own and optimize Fleetio’s go-to-market systems and data workflows across Salesforce, Clay, ZoomInfo, RingLead, LeanData, Zapier, and Slack. Responsibilities include data enrichment, deduplication, routing, automation, integration monitoring, documentation, governance, vendor management, and cross-functional partnership with Sales, Marketing, Customer Success, Revenue Operations, and Salesforce administrators.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Manage enterprise Help Desk and End User Support operations, lead Tier I and Tier II support teams, oversee IT service management processes, maintain SLAs and OLAs, handle major incident escalations, allocate staffing resources, monitor service performance, and drive continuous improvements in customer satisfaction and first-call resolution.

Provides phone and email support to payers and applicants, assists with account setup and updates, explains account information, researches issues, and performs outbound follow-up. Independently troubleshoots and resolves account problems while meeting department quality, productivity, attendance, and customer satisfaction standards.

Direct the Contracts, Procurement/Sourcing, Certifications, and Risk & Compliance division. Manage contractors, intake queues, service commitments, client escalations, engagements, governance, certifications, accreditations, and government-contract compliance. Maintain policies, monitor operational and risk metrics, coordinate with Legal and the President, and ensure timely, high-quality delivery across all functions.

Deploys across workforce projects to stabilize operations, resolve quality and compliance issues, clear backlogs, and restore performance. Conducts file audits, risk assessments, root-cause analysis, corrective action planning, and performance reporting. Delivers workforce program training, develops SOPs and job aids, supports project launches, and partners with QA, Operations, Performance, and technology teams. Requires frequent travel to project sites and hands-on experience with workforce eligibility, enrollment, case management, service approvals, and data systems.

Provides courteous front desk reception for students, faculty, staff, and visitors. Screens and registers visitors, answers phones, manages visitor passes, monitors security cameras and access control systems, responds to service calls and emergencies, documents incidents, completes reports, and supports the Security Department. Requires strong communication, judgment, attention to detail, computer literacy, crisis-management ability, and physical capacity to move throughout the school and assist individuals when needed.

Administer and optimize enterprise ServiceNow environments across production, test, and development. Responsibilities include platform configuration, upgrades, patches, monitoring, integrations, scripting, security, access management, incident resolution, documentation, governance, vendor coordination, and technical consulting. The role also develops implementation plans, supports ServiceNow applications, resolves complex issues, and guides platform enhancements aligned with university needs.

Provides full-time remote executive assistance to U.S.-based healthcare practice owners. Responsibilities include calendar and inbox management, task tracking, meeting coordination, reporting, patient and referral follow-up, vendor and invoice support, SOP documentation, and compliance reminders. Uses Claude AI to draft communications, summaries, agendas, and reports, while reviewing all outputs for accuracy, judgment, confidentiality, and HIPAA compliance.

Manages client questions and feedback, analyzes inquiry trends, develops operational efficiencies, refines business rules and automations, and coordinates with internal teams to improve processes, products, and client experience.