Top Operations & Support Jobs in Baltimore, MD

Own corporate IT across identity, devices, SaaS administration, compliance, and employee lifecycle operations for more than 200 devices. Automate onboarding, offboarding, access reviews, license reclamation, endpoint management, and audit evidence generation using Python, Bash, APIs, Okta Workflows, and AI tools. Administer Okta, Google Workspace, Slack, Atlassian, and Kandji while providing Tier 1/2 support, maintaining documentation, and partnering with Finance, HR, and InfoSec.

Manage FUSE’s technology systems, Salesforce platforms, AI enablement, vendor relationships, and operational workflows. Responsibilities include maintaining data integrity, developing automations, training staff, implementing AI guidelines, improving cross-department processes, overseeing filings, supporting audits and employee lifecycle activities, and assisting with financial planning. The role requires strong project management, technology adoption, stakeholder collaboration, and organizational skills in a fully remote environment.

Versar offers SkillBridge internship for transitioning service members, providing hands-on experience in various fields including logistics, engineering, and IT.

Supports DIRECTV Commercial business operations through project and strategic initiative execution, reporting, specialty billing, manual process oversight, issue resolution, user acceptance testing, and process improvement. Collaborates with Sales, Marketing, IT, Finance, Legal, Customer Service, and project management teams to implement scalable solutions, maintain documentation, resolve production issues, and improve operational efficiency. This remote role requires 5–10% travel.

Build Prelim's first business operations function: create cross-team coordination, workload visibility, operational rhythms, staffing and project coordination, and manage vendors/logistics to ensure scaled, reliable delivery while working closely with the founder and team leads.

Supports Workday Financials and related finance applications through configuration, reporting, integrations, testing, production support, troubleshooting, documentation, and continuous improvement. Partners with Finance, Accounting, Procurement, FP&A, and technology teams to translate business needs into system solutions, improve workflows, validate data, and deliver finance systems projects.

Handles complex professional liability claims, primarily legal malpractice claims. Responsibilities include investigating claims, evaluating coverage and risk transfer opportunities, assessing liability and damages, setting appropriate reserves, managing litigation and counsel relationships, negotiating resolutions, communicating exposures, and developing strategies for favorable outcomes. Periodic travel is required for mediations, trials, and related meetings.

Processes financial aid applications, verifies student information, determines eligibility, and updates aid records and awards. Maintains accurate student files, reconciles admissions and financial aid records, authorizes disbursements, and ensures compliance with federal, state, and university requirements. Provides routine guidance to students and staff, resolves documentation questions, supports system updates and testing, and assists with audits, reviews, and financial aid process improvements.

Own and optimize Fleetio’s go-to-market systems and data workflows across Salesforce, Clay, ZoomInfo, RingLead, LeanData, Zapier, and Slack. Responsibilities include data enrichment, deduplication, routing, automation, integration monitoring, documentation, governance, vendor management, and cross-functional partnership with Sales, Marketing, Customer Success, Revenue Operations, and Salesforce administrators.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.