FamilyWell is scaling headcount, device fleet, and vendor relationships fast enough that IT operations needs a dedicated in-house owner. We're hiring an IT Systems Administrator to be the accountable internal owner of day-to-day IT: device lifecycle and provisioning, access management for new hires and departures, Google Workspace administration, and holding our managed service provider (MSP) accountable to a clear weekly scorecard. You'll be the person who actually knows where things stand — tickets, SLAs, patch compliance, device inventory — rather than us finding out status through ad hoc check-ins.
Key Responsibilities & Duties- Own access provisioning and deprovisioning for all new hires and departures, tied directly to HR onboarding/offboarding dates. This includes provisioning for Google, Slack, Healthie, Spruce, and the Registry.
- Administer Google Workspace (admin console, SSO, and the planned DLP/Vault upgrade).
- Manage FamilyWell's day-to-day relationship with our MSP/IT vendor: laptop procurement, deployment, and lifecycle; Tier 1 help desk escalations; network IT infrastructure.
- Provider Tier 1 support for FamilyWell applications including Healthie (EHR), Spruce (Phone/Text), Registry, Google, and Slack.
- Hold the MSP accountable to a weekly scorecard: ticket volume by category, SLA performance, aging tickets, patch/update compliance, endpoint security (AV/EDR, MDM enrollment) status, and onboarding/offboarding turnaround.
- Maintain company asset inventory (adds, removes, reassignments) and coordinate laptop deployment for all W2 employees.
- Support SSO and password manager rollout in partnership with the Security & Compliance Manager and Head of Product Operations.
- Partner with the Security & Compliance Manager on MDM/BYOD compliance tracking and endpoint security status.
- Help centralize and clean up cross-system onboarding (Google, Proofpoint, Healthie account creation sequencing) to remove current manual coordination gaps.
- Escalate SLA breaches, unresolved vulnerabilities, or vendor performance issues rather than letting them go unflagged.
- 2–5+ years of experience in IT systems administration, corporate IT, or technical help desk roles.
- Hands-on experience administering Google Workspace (or a comparable environment) — user provisioning, SSO, basic security settings.
- Experience managing or closely coordinating with an outsourced MSP or IT vendor.
- Comfortable owning a device fleet: procurement, deployment, lifecycle tracking, and inventory management.
- Detail-oriented, with strong documentation habits (checklists, inventories, ticket tracking).
- Ability to work independently in a fast-paced, remote startup environment and communicate clearly with both technical and non-technical stakeholders.
- Familiarity with MDM tools (e.g., Microsoft Intune, Jamf) and BYOD device compliance programs.
- Experience holding an MSP or vendor to SLA-based accountability (scorecards, dashboards, escalation paths).
- Exposure to HIPAA or other regulated-industry IT environments.
- Experience supporting a company through a security certification effort (SOC2, HITRUST) or MDM/security tooling rollout.
- Prior experience at an early-stage startup, comfortable with ambiguity and shifting priorities.
Compensation Range: $80,000-$104,000
Skills Required
- 2-5+ years of experience in IT systems administration, corporate IT, or technical help desk roles
- Hands-on experience administering Google Workspace or a comparable environment, including user provisioning, SSO, and basic security settings
- Experience managing or closely coordinating with an outsourced MSP or IT vendor
- Experience with device fleet procurement, deployment, lifecycle tracking, and inventory management
- Strong documentation habits, including checklists, inventories, and ticket tracking
- Ability to work independently in a fast-paced, remote startup environment
- Clear communication with technical and non-technical stakeholders
- Familiarity with MDM tools such as Microsoft Intune or Jamf and BYOD device compliance programs
- Experience holding an MSP or vendor accountable to SLA-based scorecards, dashboards, and escalation paths
- Exposure to HIPAA or other regulated-industry IT environments
- Experience supporting a SOC 2, HITRUST, or other security certification effort, or an MDM/security tooling rollout
- Prior experience at an early-stage startup and comfort with ambiguity and shifting priorities
What We Do
FamilyWell Health is a digital health company focused on providing equitable and affordable access to mental health services for pregnant and postpartum patients to address the growing perinatal mental health crisis in the U.S. FamilyWell provides integrated behavioral health services for Obstetric practices through an innovative, coach-driven, collaborative care approach. We equip practices with a behavioral health care team to provide tech-enabled coaching, therapy, and psychiatric management - fully integrated into existing workflows and covered by Commercial & Medicaid insurance. Want to join us in our mission to transform perinatal mental health? We're hiring! Check out our open roles at familywellhealth.com/pages/careers.
