Top Operations & Support Jobs in Baltimore, MD

Provides proactive administrative and operational support to the CFO, including complex calendar and travel management, meeting logistics, executive and board materials, communications, expense reporting, document management, action-item tracking, onboarding support, and special projects. Handles confidential financial, legal, and organizational information while coordinating effectively with executives and cross-functional stakeholders.

Supports a Department of Veterans Affairs AI cross-functional team by tracking initiatives, developing responsible AI policies and procedures, identifying workload-reduction opportunities, and coordinating staff training. Conducts organizational studies, gap analyses, surveys, and focus groups; modernizes workforce processes and performance plans; prepares guidance and training materials; and reports on AI adoption, policy progress, and training completion.

Negotiate settlements and payment arrangements to recover funds from uninsured motorists and involved parties. Investigate claims, evaluate recovery opportunities, review case files, research applicable regulations and state laws, locate parties, document activities, maintain compliance, and deliver positive customer service while maximizing recoveries for clients.

Provides onsite first-line IT support for employees through in-person, phone, and ticketing channels. Installs and troubleshoots Windows devices, peripherals, Microsoft 365 applications, user accounts, network connectivity, and VPN access. Deploys equipment for new hires, manages tickets, documents resolutions, escalates complex issues, and maintains knowledge-base content. The role is fully onsite in Sugar Land or Pearland, Texas, with occasional lifting of equipment up to 25 pounds and no travel.

Provides software support to EMR users by handling inbound inquiries, troubleshooting application issues, documenting and replicating bugs, educating clients, and coordinating escalations. The role supports either clinical or practice management teams, requires strong communication and prioritization skills, and involves handling 25 or more calls daily. It is a hybrid position based in Boca Raton, Florida, with onsite work three days weekly for local employees.

Leads Level 3 technical support and problem management across North America. Manages complex escalations, troubleshooting, root cause analysis, incident resolution, and corrective actions. Coaches and develops technical support staff while partnering with Engineering, R&D, Operations, Sales, and customers. Improves support reliability and efficiency through automation, AI, monitoring, documentation, knowledge management, standardized diagnostics, and performance insights.

Part-time role supporting Providence Church wedding ministry and special events: coordinate wedding scheduling, policies, fees, vendor and staff communications; assist with church-wide events, staff meeting lunches, and administrative projects.

Provides administrative support to executives by managing schedules, meetings, correspondence, presentations, travel arrangements, special projects, and confidential information. The role requires strong communication, organization, prioritization, typing, attention to detail, and proficiency with Microsoft Office Suite. This is a fully remote position open to candidates with 0–5 years of administrative or executive assistant experience.

Jito Labs invites candidates to propose a custom role aligned with their skills, experience, and interests. Applicants should outline the role’s responsibilities, goals, and potential contribution to Jito’s Solana market infrastructure. The company offers a remote-first, writing-heavy environment emphasizing ownership, collaboration, innovation, autonomy, and high standards, with competitive compensation and token incentives.

Provides first-level remote support for Aurora Document software through phone, email, and web channels. Troubleshoots application and service issues, manages cases through resolution, documents problems, escalates complex issues, monitors support queues, and maintains product knowledge. The role may assist with hardware performance monitoring, knowledge sharing, and customer installations or training at financial institutions.