Top Customer Success & Experience Jobs in Austin, TX

The Head of Partnerships will manage and scale the partnership ecosystem, focusing on referral partners, channel revenue, and system integrators to drive growth.

The Technical Account Manager II will oversee customer engagements, providing guidance on product use, resolving technical issues, and ensuring satisfaction. Responsibilities include deployment support, performance monitoring, and customer training while building strong relationships to drive success.

The Senior Technical Trainer will deliver training to customers on the Samsara platform, produce training materials, and collaborate closely with other teams. They require strong communication and presentation skills, along with experience in training delivery.

The Account Manager will drive revenue growth by engaging existing customers, identifying their needs, and strategically positioning solutions. Responsibilities include maintaining client relationships, managing sales opportunities, and collaborating with internal teams to enhance customer experiences.

The Principal Solutions Specialist engages RIA prospects, utilizing expertise in client service operations, to enhance brand recognition and assist in the sales process by connecting operational challenges to Advisor360°'s solutions.

The Senior Claims Learning & Development Specialist designs and delivers training programs for claims processes, ensuring compliance and effectiveness while partnering with multiple teams to support continuous improvement.

The Senior Claims Adjuster will manage all aspects of workers' compensation claims, ensuring compliance, customer service, and optimal outcomes while collaborating with partners and mitigating risks.

The role involves managing customer relationships, driving account retention, resolving issues, onboarding new customers, and sharing feedback internally.

The Enterprise Client Success Manager manages relationships with clients, drives product adoption, achieves desired outcomes, and identifies business opportunities.

The Associate Principal, Partner Success will manage partner relationships, ensuring satisfaction, identifying growth opportunities, and collaborating with internal teams for strategy improvement.

The Customer Retention Representative engages with policyholders to retain customers considering cancellation, assists with policy adjustments, and meets performance metrics in a remote call center environment.

As a Customer Retention Representative, you will assist customers seeking to cancel their policies, guiding them in understanding the importance of coverage while providing excellent customer service.