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Top Customer Success Jobs in Austin, TX
As a Customer Success Manager, you will serve as the main point of contact for customers, driving product adoption, satisfaction, and retention. You will build relationships, work with cross-functional teams, and leverage product knowledge to support customer needs while navigating their journey with Toast.
The Customer Support Representative will provide top-notch assistance, troubleshoot issues, and effectively communicate with customers through various channels. They will help maximize customer satisfaction by resolving inquiries, collaborating with development teams on escalated issues, and contributing to documentation.
As a Client Strategist, you will manage key client accounts, driving success metrics like account growth and revenue retention. You'll build relationships with clients, conduct industry research, manage program implementations, and collaborate with teams to enhance client experiences and address issues proactively.
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The Customer Experience Assistant Manager at Brilliant Earth leads a team to deliver exceptional service and personalized showroom experiences for customers. Responsibilities include overseeing team performance, managing customer inquiries through various channels, maintaining showroom standards, recruiting and training staff, and collaborating with other departments to enhance the customer experience.
The Senior Benefits Specialist will manage BigCommerce's global benefits programs, including health insurance and leave of absence administration, ensure compliance with federal and state laws, coordinate annual Open Enrollment, perform complex data analysis, and provide excellent customer service to employees.
The Senior Director of Customer Success at CertifID leads a team to enhance customer satisfaction and retention, developing scalable processes and optimizing customer engagement strategies to ensure successful outcomes for clients. This role emphasizes cross-functional collaboration and continuous improvement to achieve growth targets.
As a Workforce Management Senior Specialist, you will develop strategies, analyze data for staffing needs, collaborate across teams to enhance operations, monitor performance metrics, and mentor juniors. Your role will involve creating health reports for stakeholders and improving operational efficiency through precise communication and scheduling adjustments.
The Student Success Coach is responsible for supporting students from enrollment to graduation, fostering engagement, managing portfolios of students, addressing their needs, and collaborating with internal teams to enhance the student experience. They will also identify risks to ensure student success and participate in community events.
As a Manager of Customer Success, you will lead a team of Customer Success Managers, manage client relationships, oversee customer implementations, and ensure customer satisfaction while mentoring and developing your team. You will collaborate across departments to drive the success of the organization and its clients.
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The Scaled Account Manager at Navan will establish strategic relationships with customers, respond to their requests, monitor account satisfaction, and drive revenue through renewals and upsells. They need to think critically to optimize processes and contribute to team feedback.
Top Companies in Austin, TX Hiring Customer Success Roles
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