Top Customer Success & Experience Jobs in Atlanta, GA

Manage the end-to-end post-sale lifecycle for HotStats clients: onboarding, adoption, retention, renewals, strategic check-ins, QBRs, and AI-assisted analytics to identify churn risk and upsell opportunities while partnering with Sales, Product, and Support.

Lead standardized in-person and virtual training and go-live support for small-to-medium allergy practices; provide post-go-live assistance, assess learner proficiency, maintain training records, and update content based on product changes and best practices.

Serve as customers' primary technical advisor for a portfolio of enterprise accounts. Drive activation, adoption, optimization, resilience assessments, recovery readiness, and executive business reviews. Build tailored success plans, identify risks and expansion opportunities, coordinate cross-functional teams, and deliver strategic guidance on data protection, cloud adoption, and cyber resilience to support renewal and growth.

Own post-sale enterprise relationships: lead onboarding and implementation, drive product adoption and engagement, conduct QBRs, manage renewals and expansion, coordinate cross-functional issue resolution, maintain CRM records, and advocate customer needs to improve retention and long-term value.

Serve as primary Customer Success Manager for Freedom360 clients: manage onboarding, campaign execution, renewals, and business reviews; build relationships; demonstrate ROI; maintain CRM records; provide strategic insights and improve client experience with the program team.

Manage advertiser onboarding and ongoing account relationships as an independent contractor: collect sponsor requirements, coordinate with internal teams, lead monthly client meetings, ensure deliverables and payments are completed on time, meet response SLAs, and drive retention and renewals for fertility-focused advertising clients.

Lead post-sales success for enterprise SaaS customers, drive adoption, monitor account health and model performance, manage escalations, run QBRs, partner cross-functionally to ensure renewals and expansions, and deliver measurable business outcomes while advising on identity verification and fraud detection solutions.

Own client experience for travel accounts—manage communications, negotiate with vendors, ensure accurate itineraries for air, housing, and ground services, resolve issues, and maintain relationships. Deliver white-glove service under pressure, coordinate with sales and operations, and meet deadlines in a fast-paced, event-driven environment.

Serve as primary technical contact for clients, lead implementations (API integrations, SSO, carrier migrations), troubleshoot complex data and platform issues, scope customizations, document integrations and APIs, and partner with product and engineering to translate client needs into technical requirements.

Own client onboarding after sale: run discovery calls, configure Uplinq and QuickBooks Online (integrations/troubleshooting), clean and import data, manage many concurrent onboarding timelines, escalate scope or risk early, find practical workarounds, and hand off accounts to Accounting/Tax teams.