Top Customer Success & Experience Jobs in Atlanta, GA

Own technical onboarding and long-term success for B2B customers using Prismatic. Run scoped implementation projects, review customer integration code, define architecture best practices, create enablement content, run office hours, and surface expansion opportunities.

Serve as a technical lead and customer advocate for Genesys customers: troubleshoot and reproduce issues, advise on architecture and adoption, lead operational reviews, manage at-risk situations, coordinate cross-functional teams, translate business needs into technical solutions, and support product roadmap and risk/mitigation planning to drive platform adoption and customer success.

Serve as the primary technical contact for clients: manage implementations (integrations, SSO, migrations), troubleshoot complex issues, scope customizations, create technical documentation, translate client needs to product/engineering, and drive customer technical success and adoption.

Lead and execute complex, high-volume onboarding portfolios (up to 25+), including enterprise and multi-location accounts. Provide high-touch on-site support as needed, ensure high customer satisfaction, own partnership tooling and workflows, mentor junior onboarding managers, improve handoffs and processes cross-functionally, and take ownership of revenue outcomes tied to launches.

Technical, customer-facing role driving adoption and ROI of the Cyera platform through onboarding, training, custom solution design, partner enablement, cross-functional collaboration, and ongoing customer advocacy. Involves mentoring team members, influencing product roadmap, and supporting pre- to post-sales transitions with frequent client engagement.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.

Serve as the primary technical partner for strategic customers: own SDK implementation, integrations, event tracking, and onboarding; build and deploy in-app experiences; audit installations; triage and fix technical issues; train customers; and work closely with CXMs and Support Engineering to ensure long-term customer success.

Perform project-based migrations moving creators onto Kit: import CSVs, rebuild forms/landing pages, recreate automations, plan deliverability and warm-up, communicate with creators, manage multiple concurrent migration projects, and follow migration SOPs.

Serve as the primary post-implementation technical partner for assigned institutional clients, ensuring data completeness, governance, and timely reporting. Support reporting cycles, advise on complex structures, surface client feedback to Product/Data, lead portfolio reclassification and special projects, and drive renewals and upsell opportunities while coordinating across Services, Support, Sales, and Product.

Run end-to-end new-customer onboarding: project plans, data migration, integrations, training, go-live, and 30-day check-ins. Deliver remote and onsite implementations, build onboarding playbooks, partner with Sales and Support, and report product friction to engineering.