Top Customer Success & Experience Jobs in Atlanta, GA

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

Provide hands-on technical support for time-sensitive customer issues, build onboarding and training content, run webinars, document solutions, and enable internal teams to reduce recurring support tickets and improve customer adoption.

Lead the Technical Account Management team, manage premium customer relationships, and improve technical health while leveraging AI and automation strategies.

The role involves designing and facilitating training programs for sales teams, managing training tools, and collaborating with various departments to address skill gaps in sales.

Lead end-to-end strategic relationships for high-value accounts using AI-driven insights to drive value realization, retention, and expansion. Manage risk with predictive signals, run executive engagements, coordinate cross-functional teams, drive adoption and renewals, and influence product strategy through customer feedback.

As a Success Engineer, you will assist customers with data insights using Metabase by optimizing implementations, troubleshooting issues, and creating educational materials.

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

The Client Experience Manager will manage client relationships, generate new business, and demonstrate Phreesia's value in digital advertising to Life Science companies.

As an Account Strategist, you manage 10-15 client accounts, develop omnichannel outreach strategies, lead internal teams towards KPIs, and ensure client satisfaction with proactive communication.

Lead a large strategic Retail/CPG/Hospitality account, owning account strategy, growth, executive relationships, and delivery of data platforms, pipelines, governance, analytics, and AI solutions. Collaborate with Sales, Delivery, and partner ecosystems to ensure on-time, on-scope engagements and measurable business value.