Top Customer Success & Experience Jobs in Atlanta, GA

Provide proactive account support and issue resolution across 1,000+ accounts. Coordinate cross-functional audits, manage renewals and terminations, resolve billing discrepancies, maintain data integrity across Salesforce/ServiceNow/contracts, deliver customer documentation, and serve as escalation point to drive retention and revenue growth.

Own and optimize the CX tech stack (Salesforce Service Cloud, Zoom Contact Center, integrations) to design workflows, automate routing and SLAs, implement AI-driven service features, capture service metrics, document processes, and partner with service, account management, and revenue/data teams to improve client experience and operational efficiency.

Lead executive relationships for 8-10 enterprise government clients, drive retention, expansion, and account profitability, advise on program design and regulatory issues, coordinate delivery and implementation teams, support pursuits and pricing, and act as the voice of the customer into Product and Engineering.

Serve as the technical customer advocate to drive adoption, value realization, and renewals for AutoRABIT. Build success plans, troubleshoot escalations with Support and Engineering, promote license utilization, monitor health/adoption metrics, guide upgrades/releases, and collaborate across Sales, Professional Services, and Partners to grow net retention and customer advocacy.

As a Luxury Brand Evaluator, you will assess customer experiences by visiting stores or shopping online, providing feedback to enhance luxury brands. Flexible assignments allow for numerous evaluations each month, often compensated based on mission complexity, plus potential reimbursement on purchases.

The Front Desk Receptionist greets patients and clients, directing calls and providing customer service, while maintaining the front office area and ensuring a pleasant experience for visitors.

Own client platform adoption and KPIs, run onboarding and trainings, deliver product demos, drive feature adoption and optimization, gather client feedback, and collaborate with Product, Data, AI, and Support teams to improve usage and outcomes.

As the Head of Customer Experience, you will oversee the entire customer journey, lead a team, and ensure high levels of customer retention and profitability for a global enterprise portfolio.

The Head of Education & Community at Siena is responsible for developing product education, onboarding programs, community events, and market education resources. This role involves creating curricula, conducting workshops, and supporting sales with training and demos while leveraging AI for teaching efficiency.

Provide private guitar lessons to students in 30, 45, or 60-minute sessions one or two afternoons per week at AIS.