Own platform usage and adoption KPIs across assigned clients.
Lead onboarding and training sessions for clients after platform access is granted.
Run product demos and explain key Elevate features in a clear, client-friendly way.
Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
Proactively introduce new platform features, dashboards, AI tools, and agents.
Identify adoption gaps and create action plans to increase active platform usage.
Collect client feedback and translate it into clear product and data recommendations.
Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
Support Sales and Client Services teams with technical product expertise when needed.
3+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.
Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.
Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.
Experience conducting client trainings or product onboarding sessions.
Ability to work cross-functionally with Product, Data, Client Services, and technical teams.
Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.
Strong project management and follow-up skills.
Excellent written and verbal English.
Skills Required
- 3+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or similar client-facing SaaS role.
- Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.
- Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.
- Experience conducting client trainings or product onboarding sessions.
- Ability to work cross-functionally with Product, Data, Client Services, and technical teams.
- Strong presentation and communication skills with ability to explain technical concepts to non-technical audiences.
- Strong project management and follow-up skills.
- Excellent written and verbal English.
What We Do
AI Digital is a leading end-to-end programmatic consultant and innovation partner, powered by AI and open garden framework. Founded in 2018, our global team of over 400specialists connects clients to audiences through a unique blend of human expertise and advanced technology — empowering brands and agencies with unbiased, AI-enhanced media solutions. We partner with all major advertising platforms to deliver measurable results that align with your business objectives and brand KPIs.
Why Work With Us
At AI Digital, we're a passionate and innovative global team fueled by a shared culture of collaboration and expertise. Our team members are true specialists in their fields, constantly pushing the boundaries of what's possible in programmatic media. We believe in the power of collective thinking and the strength that comes from diverse perspective
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