Top Customer Success & Experience Jobs in Atlanta, GA

Manage manufacturing maintenance customer projects, supporting CBM and CMMS initiatives to ensure ROI, satisfaction, and account expansion. Coordinate resources, lead implementations, perform onsite kick-offs and training, and drive continuous improvement and relationship growth.

Studio Leads at JETSET Pilates provide exceptional customer service, assist clients and instructors, manage retail transactions, and maintain the studio environment.

Serve as primary client contact for strategic accounts, drive satisfaction and commercial performance, translate business goals into plans, identify upsell opportunities, support renewals, coordinate cross-functional delivery, analyze client metrics, and represent client needs to influence product and service improvements. Willingness to travel for meetings and events.

Manage a book of enterprise/mid-market customers as primary post-sale contact to drive adoption, retention, renewals, and expansion. Lead onboarding, configure solutions to meet compliance/insurance requirements, conduct business reviews, forecast account health, and coordinate cross-functional resources to resolve issues and improve CS processes.

Provide front-line user support for assigned SaaS products via tickets, email, LiveChat and phone. Troubleshoot, document and escalate technical issues, contribute to knowledge base articles, submit upsell leads, maintain customer records, meet SLAs, and act as a subject-matter expert to improve support operations.

Lead onboarding for Dental Service Organization clients by planning projects, coordinating data conversions, developing and delivering training, liaising between internal teams, managing risks, and sustaining long-term account relationships.

Lead Voice of the Customer programs by collecting and analyzing survey and feedback data, identifying trends, producing executive reports, and partnering with stakeholders to implement improvements that boost customer satisfaction and business outcomes.

Lead end-to-end migrations from legacy platforms to CoCounsel Tax, driving discovery, readiness planning, enablement, adoption tracking, and cross-functional coordination. Create migration artifacts, run customer and internal working sessions, support onboarding and training, synthesize field feedback for product improvements, and help produce customer success stories.

Lead enterprise post-sales deployments: design pilots tied to client objectives, convert pilots to long-term contracts, drive expansion and Net Dollar Retention, manage cross-functional stakeholders and executive QBRs, codify deployment playbooks, and translate field insights into product requirements.

Serve as strategic advisor for the Federal Reserve Financial Services' largest, most complex customers. Lead high-impact engagements, drive portfolio performance, manage escalations and disruptions, develop service proposals, provide executive-level customer insights, and coordinate cross-functional teams to align customer priorities with FRFS strategy.