Top Customer Success & Experience Jobs in Atlanta, GA

Own and grow key client relationships for nearshore staff augmentation accounts. Drive renewals, upsells, and satisfaction (NPS). Coordinate with delivery teams, surface insights, and manage multiple large B2B accounts while representing clients as a strategic advisor.

Manage and grow a portfolio of MSP partners by leading onboarding and complex software deployments, driving ARR via upsell/cross-sell, training and enablement, conducting business reviews, coordinating implementation plans, and advocating MSP feedback cross-functionally to improve product and processes.

Manage post-sale relationships with engineering leaders: onboard customers, set success plans, drive adoption and expansion, surface churn risks, advocate cross-functionally, and scale CS playbooks focused on AI and developer intelligence.

Lead and scale North American account management as a player-coach: manage enterprise client relationships with C-level stakeholders, drive expansion and retention, mentor a high-performing team, align product roadmap to customer needs, and use data-driven frameworks to demonstrate value and forecast revenue growth.

Manage and nurture customer relationships for a SaaS product (LighthouseAI), monitor usage and metrics, run meetings and reports, gather product feedback, support renewals/upsells, and maintain SOPs. Perform data validation and coordinate cross-functional customer success activities remotely.

Own and run the customer onboarding journey from post-sale through go-live and early adoption. Create implementation plans, remove blockers, coordinate cross-functional teams, drive time-to-value, ensure go-live readiness and handover to Customer Success, and improve onboarding processes.

Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.

Own a portfolio of SaaS customers from onboarding through renewal. Drive product adoption, conduct check-ins and business reviews, identify at-risk accounts, coordinate upsell with Sales, track account metrics, relay feedback to Product, maintain account records in a CSM platform, and support renewals and M&A onboarding.

Provide technical, customer-facing implementation and support for Watershed. Build and maintain data pipelines and API integrations, create reports and dashboards, consult on best practices, automate deployment workflows (CI/CD), troubleshoot issues, train clients, and occasionally contribute to core product updates to help clients act on learning data.

Serve as primary client contact to retain, onboard, and grow MSP cybersecurity and IT accounts. Lead onboarding, drive renewals, run executive business reviews, manage at-risk clients with improvement plans, identify expansion opportunities, and collect feedback/NPS to improve service and advocate client outcomes.