Top Customer Success & Experience Jobs in Atlanta, GA

Serve as the technical account lead for Relativity customers: develop account plans, drive technical success plans, resolve critical incidents, partner cross-functionally to improve product experience, and advise customers on best practices. Maintain SME-level Relativity knowledge, contribute to KCS processes, and support capacity planning and service quality.

Manage a large portfolio using tech-touch and semi-automated engagement to drive renewals, retention, and expansion. Design and optimize digital outreach and data-driven triggers, monitor health scores, qualify expansion leads, collaborate cross-functionally, and provide voice-of-customer insights to improve product and forecasting.

Serve as primary point of contact and trusted advisor for assigned bank customers. Build relationships, drive product adoption and sales, manage sales pipeline, support contract negotiations, ensure regulatory compliance (GLBA), attend industry events, and monitor customer satisfaction.

Lead and scale a global, technical Developer Success organization: hire and develop teams, define SLAs/triage/tiering/escalation and incident practices, reduce engineering escalations, build knowledge and runbooks, improve support quality metrics, partner across Product/Engineering/Sales, and represent Temporal in high-stakes customer situations.

Act as a subject-matter expert for RE NXT and AI capabilities to drive product adoption and customer success. Engage customers with demos, presentations, and enablement content; analyze usage and feedback; partner cross-functionally to shape messaging, adoption strategies, and product roadmap.

Lead and build MOXFIVE's Customer Success function: define strategy and KPIs, create post-incident client journeys, manage a CS team, drive retention and expansion, serve as senior escalation and primary POC for top-tier accounts, and partner cross-functionally to translate service quality into growth.

Lead technical deployments of Odyssey's SaaS platform for state education programs from kickoff through go-live and renewal. Develop and execute deployment plans, coordinate cross-functional teams (Engineering, Product, Support), configure integrations (APIs/webhooks), drive adoption and scalability, and maintain stakeholder communication to ensure successful contract outcomes.

Provide post-sales technical support and troubleshooting for Fortanix platform; deploy, implement, upgrade, and optimize solutions; reproduce and qualify issues; perform root cause analysis; publish knowledge base content; collaborate with Development, Sales, and QA; and provide 24x7 on-call support as needed.

Manage full customer lifecycle for North American customers—onboarding, adoption, training, renewals—while building proactive relationships, coordinating with support/engineering/product, tracking success metrics, and supporting upsell opportunities.

Serve as primary client technical contact from implementation through support, run technical investigations (logs, SQL, Elasticsearch, HTTP), deliver training and documentation, collaborate on product roadmap and remediation plans, present insights and strategic recommendations to senior stakeholders, and drive operational improvements to maximise client value.