The Role
Own and grow key client relationships for nearshore staff augmentation accounts. Drive renewals, upsells, and satisfaction (NPS). Coordinate with delivery teams, surface insights, and manage multiple large B2B accounts while representing clients as a strategic advisor.
Summary Generated by Built In
This is a remote position.
LATAM-based | Remote in Costa Rica - Colombia - Mexico | High Impact
Stateside is a nearshore staff augmentation partner helping high-growth U.S. tech companies scale with elite LATAM talent. We’re looking for an Account Manager to own and grow relationships with our portfolio clients. You’ll be their strategic ally—ensuring value, unlocking growth, and driving long-term success.
About us
- We don’t do average.
- We move fast, think big, and play for the team.
- We own outcomes and celebrate wins.
- We challenge the status quo and take smart risks.
- We do what we love and grow through what we do.
- We’re building a workplace where talent thrives, leadership is earned, and clients stay for the long haul.
Requirements
About You
- You’re a Relationship-Builder. You build trust quickly, ask smart questions, and create real value.
- You’re Revenue-Driven. You understand how to expand accounts and grow revenue with strategy and precision.
- You Thrive in Ambiguity. Entrepreneurial conditions are your playground—you bring structure, clarity, and calm.
- You Deliver Results. You’re committed to hitting your goals and KPIs and know how to execute consistently.
- You Communicate Like a Pro. You know how to make it land, whether it’s harsh feedback or executive reporting.
- You’re All In. You lead with curiosity, bring solutions, not problems, and show up with full accountability.
What You’ll Do
- Be the Voice of the Client: Own key client relationships—understand their business priorities, challenges, and success metrics. Deliver a high-touch, proactive experience that drives satisfaction and results.
- Drive Renewals & Growth: Lead the strategy for renewals and upsells. Identify new opportunities and collaborate with Sales to grow revenue across your account portfolio.
- Build Strategic Partnerships: Act as the trusted advisor for client stakeholders, ensuring alignment, clarity, and ongoing engagement across technical and business teams.
- Collaborate & Deliver: Work closely with our delivery team to ensure performance meets (and exceeds) expectations. Champion quality, transparency, and problem-solving.
- Track & Optimize: Own NPS and satisfaction metrics for your accounts. Surface feedback and insights that drive continuous improvement and innovation.
- Know the Market: Stay sharp on tech and staffing trends. Share competitive intelligence and client opportunities with internal stakeholders to stay ahead of the curve.
What You Bring
- 5+ years in client success, sales, or account management roles
- 3+ years of proven success in a B2B customer-facing environment
- Demonstrated experience growing existing accounts and driving renewals
- Background in the tech industry or staff augmentation is a strong plus
- Strong communication, negotiation, and project management skills
- Fluent in English and Spanish
- Comfortable managing multiple large accounts
- Based in LATAM with occasional travel to the U.S. and quarterly LATAM meetups
Benefits
What’s In It For You
- Work with top U.S. tech companies
- Join a fast-growing, values-driven company
- Own meaningful client relationships
- International team, async-first culture
- Base compensation plus commissions
Additional Compensation
- Performance-based bonus tied to client retention & growth
- Quarterly company offsite trips
- Monthly wellness stipend
- Learning & development budget
- Access to top-tier coaching & leadership training
- Paid time off + local holidays
- Laptop & remote setup
- Health Insurance
Ready to Join Us?
This is more than an account role—it’s a chance to lead, grow, and make your mark on a company that’s scaling fast. If you’re ready to build real relationships, lead a high-performing team, and help top-tier clients win, we want to meet you. Let’s grow Stateside—together.
Skills Required
- 5+ years in client success, sales, or account management roles
- 3+ years of proven success in a B2B customer-facing environment
- Demonstrated experience growing existing accounts and driving renewals
- Background in the tech industry or staff augmentation
- Strong communication, negotiation, and project management skills
- Fluent in English and Spanish
- Comfortable managing multiple large accounts
- Based in LATAM with occasional travel to the U.S. and quarterly LATAM meetups
Am I A Good Fit?
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The Company
What We Do
Stateside is a minority-owned, California Small-Business Certified creative and technical digital agency. It provides efficient, scalable production services and teams by co-locating resources in the United States and Latin America. The company supplies nearshore technical talent and staff augmentation, while its AI and data-science team develops machine-learning models and pipelines for data-driven solutions across the organization.
