Top Customer Success & Experience Jobs in Atlanta, GA

Own a portfolio of 10–15 enterprise higher-ed accounts, build executive relationships, develop account growth strategies, spot expansions, partner cross-functionally, hire/manage junior associates, report on account health and forecasting, and shape enterprise account strategy.

Own success, retention, renewal, and growth for strategic enterprise customers. Build executive partnerships, lead onboarding and adoption, run QBRs, and develop strategic Success Plans. Use AI-powered customer success tools to monitor health, predict risk, and surface expansion opportunities. Partner cross-functionally to resolve issues and influence product direction, design AI-assisted engagement workflows, and scale playbooks and automation to drive measurable business outcomes.

Act as a technical Customer Success Manager: become a product subject-matter expert, facilitate and monitor EDI/integration setups, troubleshoot issues, onboard customers, collect and prioritize feedback with internal teams, write technical documentation, and support high-volume Open Enrollment periods.

Lead creation of an AI-driven technical training org and modular content library for Nerdio products (AVD, Windows 365, Intune). Build customer and partner certification programs, align cross-functional stakeholders, measure training impact on revenue and support, embed content into product releases, and manage and coach a technical training team.

Support high-touch Smart Replenishment accounts by owning inbound customer communication, driving operational workflows, creating tickets, participating in meetings, maintaining documentation, and performing basic technical configurations using the Crisp platform and AI tools to streamline processes.

Own a strategic book of FinTech clients to drive account health, retention, and expansion. Develop long-term growth strategies, act as trusted advisor to executive stakeholders, use usage data to identify opportunities and risks, influence product strategy, collaborate with internal teams on forecasting and risk, represent the company at industry events, and mentor peers to improve account management practices.

Manage partner support and financial product processing for small/medium EPCs. Handle ticketing, chat, and portal queues; coach partners and sales reps; collaborate with Relationship Managers to surface insights, improve processes, and drive regional engagement and partner experience.

Provide technical customer enablement for IonQ's quantum computing platform: onboard users, troubleshoot incidents, guide integrations and workflows, collect feedback, create documentation and demos, and liaise between customers and engineering to improve the product experience.

Manage a portfolio of strategic accounts to drive onboarding, adoption, renewals, and advocacy. Act as trusted advisor, lead executive reviews, define success metrics, accelerate time-to-value, and advocate customer needs across product, engineering, marketing, and support.

The Virtual Assistant will support an ecommerce business by managing ads, social media, and administrative tasks related to Shopify operations.