Top Customer Success & Experience Jobs in Atlanta, GA

Manage enterprise customer accounts to maximize satisfaction, retention, adoption, NPS, and expansion. Build strong customer relationships, execute lifecycle strategies, collaborate with sales/product/leadership, and drive growth through usage and renewal initiatives.

Provide technical customer support and troubleshooting for a healthcare patient-journey SaaS, handle bug escalation and data requests, support product implementations, translate technical issues for engineering, and improve documentation and processes while serving as the voice of the customer.

Manage enterprise publisher accounts as the primary technical advisor. Monitor ad performance, diagnose and resolve technical issues, implement optimizations, coordinate escalations with internal teams, provide product expertise, educate publishers, and drive growth and retention.

Manage retention strategies for multiple eCommerce clients, leading campaign development, client communication, and data analysis, while overseeing a small creative team.

As an Enrollment Coordinator, you will engage with patients, educate them about the CKD program, ensure compliance, and achieve enrollment goals.

Serve as a post-sales technical lead delivering professional services and network observability guidance. Lead technical projects, integrate Kentik with customer systems, analyze telemetry to recommend optimizations, and act as a trusted advisor between customers and internal Product/Engineering teams to expand platform usage.

As a Sales Engineer, support the Enterprise sales team by providing technical expertise, leading demos, and designing solutions to drive sales for Meter's networking solutions.

Join the CommerceIQ Talent Community to be considered for future roles in Customer Success, Sales, Marketing, Product Management, and G&A. Candidates will engage with cutting-edge e-commerce technology and be part of innovative teams.

Lead customer onboarding from contract to adoption: configure environments (SSO, integrations, workspaces), run trainings and launches, manage enterprise rollouts, apply change management, build repeatable playbooks, and feed implementation insights into education and product.

As a Customer Enablement Manager, you will create educational materials, drive customer engagement, advocate for customer needs, and improve onboarding and retention.