Top Customer Support Jobs in Atlanta, GA

Lead and scale a 23-person global B2B SaaS support organization through three managers. Own support operations, staffing capacity, SLAs, Zendesk administration and reporting, metrics, escalations, coaching, and customer experience. Manage Swift CX and AI-assisted triage, partner with Product and Engineering on systemic issues and tooling, and report performance and resourcing needs to executive leadership. Engage directly with customers during high-visibility escalations.

Own Tier 2 customer escalations from intake through resolution, including investigation, cross-team coordination, dispute mediation, customer communication, documentation, and follow-up. Monitor surveys and online reviews, identify escalation trends, create training guides and playbooks, and advise CX leadership on root causes and frontline improvements. Handle complex cases across phone, text, email, and chat while maintaining accurate CRM records.

Provide phone, email, and chat support to healthcare clinics using Verse Medical. Resolve ordering, product, shipping, and documentation issues; coordinate escalations with operations, billing, and customer success teams; guide product selection and order workflows; maintain accurate ticket records; update knowledge resources; and advocate for clinics and patients through empathetic, timely communication.

Provide first-line customer and light technical support for a fintech/crypto platform via calls, chats, and email. Troubleshoot logins, transactions, wallet connections, document interactions in the CRM, escalate complex issues, and keep accurate case records while maintaining a friendly, professional tone.

Reviews attorney hearing reports for accuracy, investigates performance issues and complaints, manages failure-to-appear and compliance workflows, monitors attorney training systems, provides attorney support, and identifies process improvements. The role also assists with attorney training on the company platform and ensures performance issues are documented and resolved promptly.

Provide professional client communication and support across Norgress brands: respond to inquiries, assist onboarding, route specialized issues, keep records, and help deliver a positive client experience in a remote, project-based environment.

Processes identity verification and account recovery cases for external users of FSA IAM systems. Reviews identity documents, validates user information, updates case notes, manages support mailboxes, closes verified cases, and securely handles PII. Supports fraud-analysis data sharing, user identifier management, reporting, content updates, analytic tagging, error messaging, and token administration while providing clear customer communications and following detailed procedures.

Participate in a remote, 10-minute audio interview moderated by AI. Respond verbally to automated prompts and share honest opinions about conversational AI and digital experiences. Participants need clear conversational communication, a reliable microphone, and a quiet environment. No technical background or preparation is required.

Provides advanced client and internal stakeholder support for online marketplaces through phone, email, and chat. Investigates complex account, operational, and system issues, identifies root causes, coordinates cross-functional resolutions, documents interactions, processes account adjustments, and supports training, reporting, quality assurance, testing, process improvements, and standard operating procedures. The role operates independently in a remote environment and has no supervisory responsibilities.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.