Top Operations & Support Jobs in Atlanta, GA

Provides Tier 1 and 2 software support through portal, email, phone, and chat. Documents issues, communicates proactively with clients, escalates technical problems to Engineering, maintains knowledge resources, identifies support trends, and participates in on-call coverage. The role also supports performance goals, workload management, special projects, and team enablement by mentoring new members and assisting Level 1 agents.

Provides confidential administrative and executive support, including complex calendar management, travel coordination, expense reporting, document and presentation preparation, correspondence, call and email handling, and project support. The role requires strong organization, communication, discretion, judgment, multitasking, and deadline management while supporting C-level executives and handling ad hoc business and personal matters.

Owns the marketing operations strategy, systems architecture, data integrity, lead lifecycle, routing, attribution, reporting, governance, and marketing technology roadmap. Partners with sales and revenue operations, manages vendor decisions, ensures compliance, and leads the marketing operations team. The role requires strong HubSpot and Salesforce expertise, analytical judgment, cross-functional leadership, and the ability to align marketing and sales around reliable funnel definitions and performance metrics.

Leads commercial and revenue operations for a high-volume B2B SaaS sales model. Consolidates pipeline and forecasts, analyzes bookings and sales metrics, identifies at-risk deals, removes cross-functional blockers, drives sales play adoption, and provides leadership with accurate, real-time execution visibility across regions and channels.

Provides personal and household administrative support, including managing deliveries, errands, meals, repairs, installations, vendors, building access, travel logistics, reservations, drivers, and service providers. Requires responsive phone and text communication, strong written communication, and comfort using AI tools. Training covers client preferences, operating routines, vendor coordination, and communication workflows.

Coordinate residential real estate transactions and listings for high-volume agents. Maintain transaction records, manage timelines and documents, communicate proactively with clients and partners, and use Transactly and Brivity platforms. The role requires strong organization, attention to detail, knowledge of residential real estate processes, and willingness to learn multistate contracts and compliance requirements.

Manage the quote-to-cash revenue cycle, including government bid submissions, procurement portals, compliance documentation, contract coordination, purchase-order reconciliation, billing overages, renewals, and sales-to-delivery handoffs. The role connects Sales, Finance, Legal, and Implementation while maintaining accurate contract records and authorizing onboarding after financial requirements are met.

Leads Amplify’s enterprise business operations and transformation agenda in partnership with the COO. The role designs scalable operating models, re-engineers processes using AI and automation, aligns executives around enterprise goals, and drives complex cross-functional initiatives. Responsibilities include optimizing leadership cadence, establishing process ownership, tracking transformation ROI, resolving organizational friction, modernizing business systems, and maintaining executive business intelligence frameworks. The role requires regular presence in New York City and occasional travel.

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Provides high-touch technical support to enterprise clients through phone, chat, community portals, and escalations. Troubleshoots complex issues involving access management, connections, reporting, and syndication; documents solutions using KCS practices; and leverages AI and automation to improve efficiency. The role manages support queues and KPIs, collaborates across teams, supports onboarding, develops product expertise, and provides feedback to Product and Engineering.