Top Operations & Support Jobs in Atlanta, GA

Oversee daily site operations, staffing, workflows, inventory, safety compliance, reporting, audits, and coordination across logistics, maintenance, HR, and other teams. The role also supports onboarding, training, issue resolution, process improvements, and maintaining efficient, compliant site operations in a fast-paced environment.

Optimizes banking and telecom product operations by monitoring performance, improving workflows, implementing AI and automation, supporting customer service escalations, investigating customer behavior, coordinating with Product, Engineering, Risk, and Compliance teams, and managing operational partners. The role focuses on process improvement, product stability, customer experience, and scalable operations across fintech and telecom services.

Owns Contentstack’s AI-native go-to-market operating system across operations and analytics, GTM engineering, and GTM applications. Leads revenue, marketing, partner operations, forecasting, territory planning, deal desk, data governance, systems architecture, Salesforce and CPQ ecosystems, integrations, and AI-powered workflow automation. Builds the GTM Systems organization, establishes operating cadence and governance, and partners with executive leaders to improve efficiency, decision-making, and scalable revenue growth.

Provide comprehensive calendar, meeting, travel, expense, and administrative support to the CEO and executive team. Coordinate meetings, agendas, notes, communications, events, offsites, invoices, and recruiting interviews. Proactively optimize administrative workflows, triage requests, manage shifting priorities, maintain confidentiality, and support occasional work outside regular business hours, including weekends.

Administer and enhance Salesforce by configuring platform features, automations, security, reports, dashboards, and data processes. Support users, troubleshoot issues, maintain documentation, conduct testing and releases, and improve business workflows. Collaborate with stakeholders, developers, project managers, and system administrators to deliver scalable solutions while supporting governance, compliance, data quality, and continuous platform improvement.

Provides remote technical support for laboratory diagnostic instruments by identifying problems through customer discussions, data, logs, and remote access. Troubleshoots root causes, guides customers through corrective actions, documents calls in the CRM, follows regulatory procedures, and determines when field service dispatch is needed. Requires strong communication, problem-solving, product knowledge, and the ability to explain complex information clearly.

Manage staffing consultant renewals and operational processes, including timesheet collection, billing support, change orders, SOW preparation, start notifications, pricing requests, staffing RFPs, candidate database maintenance, and customer coordination. The role also handles confidential information, maintains accurate financial pipeline data, and performs administrative tasks while supporting professional and ethical business practices.

Manage the operational infrastructure for sales and field enablement programs, including planning, scheduling, launch readiness, platform administration, reporting, governance, stakeholder coordination, and process improvement. Measure program adoption, completion, and impact on field performance while optimizing enablement and learning systems. The role requires strong project management, data analysis, communication, and stakeholder management skills, with experience supporting distributed teams and enablement technologies preferred.

Provides Tier 1 and 2 software support through portal, email, phone, and chat. Documents issues, communicates proactively with clients, escalates technical problems to Engineering, maintains knowledge resources, identifies support trends, and participates in on-call coverage. The role also supports performance goals, workload management, special projects, and team enablement by mentoring new members and assisting Level 1 agents.

Provides confidential administrative and executive support, including complex calendar management, travel coordination, expense reporting, document and presentation preparation, correspondence, call and email handling, and project support. The role requires strong organization, communication, discretion, judgment, multitasking, and deadline management while supporting C-level executives and handling ad hoc business and personal matters.