Top Operations & Support Jobs in Atlanta, GA

Leads CRM, marketing systems, automation, data quality, funnel analytics, lead routing, attribution, and audience development. Partners with marketing, sales, product, engineering, clinical, analytics, and payor teams to improve commercial workflows and application conversion. Manages a CRM Administrator, supports territory managers, uses AI to identify campaign opportunities, and provides reporting for payor negotiations. The role is fully remote with periodic in-person retreats.

Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI.

Own and optimize Rain’s revenue and go-to-market systems, including HubSpot CRM. Design scalable processes, automate workflows, improve data quality, align cross-functional teams on KPIs and handoffs, and deliver insights that support revenue strategy. The role also drives systems adoption through documentation and training, evaluates productivity tools, and partners with senior leadership to improve funnel efficiency and operational excellence.

Leads strategy, operations, and outcomes for escalations, back office operations, credit reporting, and social media support. Builds scalable processes, metrics, tooling, analytics, and outsourced team models; implements AI-enabled solutions; partners with Risk, Compliance, Legal, Tech, Product, and Engineering; and drives root-cause improvements and regulatory adherence.

Provides internal technical support to account management, commercial, and operations teams. Investigates reported issues, analyzes technical data, identifies root causes, and resolves problems. The role involves routine support tasks, detailed written communication with international colleagues, and collaboration within a small team. Familiarity with SQL, Jira, CRM systems, Postman, Grafana, and Kibana is beneficial. The position offers remote work, flexible scheduling, training, and professional development.

Manage the tax administration team, including meetings, feedback, capacity planning, and performance oversight. Coordinate client onboarding, proposals, tax delivery, e-filing, and cross-functional initiatives. Own and improve administrative processes, maintain SOPs, manage admin-owned systems and vendors, and lead annual system rollforwards. Identify automation opportunities, oversee implementation, and ensure timely, accurate administrative support for tax and accounting teams.

Analyze and document business and system requirements for payment flows; design and configure Payment Gate solutions; define integrations with Corebanking, CRM, and third-party APIs; produce BPMN, sequence, and data-mapping documentation; perform integration testing and troubleshooting; collaborate with developers and stakeholders; provide user training and ongoing support to ensure stable, high-performance payment processing.

Supports major gift fundraising through prospect research, wealth screening, relationship mapping, donor briefings, stewardship tracking, CRM management, portfolio coordination, moves management, and administrative support for frontline fundraisers. Uses data, AI, and technology tools to identify donor opportunities and improve fundraising efficiency while maintaining confidential information. Reports to the Chief Advancement Officer and travels up to 10%, including to the annual National Speech and Debate Tournament.

Provide virtual and executive assistant support to coaches, consultants, and entrepreneurs. Responsibilities involve using email, web browsers, Microsoft Office, Google Workspace, and social media; typing efficiently; organizing tasks and digital files; learning quickly; adapting to changing needs; and taking initiative in a remote work environment.

Administer and support a ServiceNow environment by performing configuration, maintenance, monitoring, user and access management, troubleshooting, integrations, performance analysis, patching, and Tier 2 user support. The role also maintains operational documentation, supports change management, conducts root cause analysis, and participates in backup, disaster recovery, and release readiness activities.

Administer EDI activities involving Medicare claims, COBRA crossover, Section 111, and data-sharing agreements. Monitor file processing, troubleshoot transmission and transaction errors, manage workflow queues, maintain documentation and business rules, conduct audits, and support stakeholders through an EDI hotline. Coordinate with technical teams, CMS, insurers, employers, vendors, and business partners; assist with testing, customer training, system transitions, and process improvements. This is a fully remote role.

Writes, edits, and manages policies, standard operating procedures, technical guides, and DoD documentation for an Enterprise Zero Trust program. Develops Air Force technical orders, TSIPs, and I-Plans; reviews documents for accuracy and compliance; creates diagrams and visualizations; tracks ATO documentation; manages revisions; and collaborates with DoD stakeholders while protecting classified information.

Handle product, billing, refund, bug, and feature-request inquiries for Meshy users. Resolve complex subscription disputes, improve billing policies and support procedures, coordinate with Product, Engineering, Finance, Growth, and Customer Success, and identify recurring issues. Create Help Center content and Intercom automations, analyze ticket trends, and own the Eastern Time support window in a globally distributed support team.