Top Customer Success Jobs in Ann Arbor, MI

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing engagement. Drive retention, reduce churn, process deals, identify upsell opportunities, address customer issues with technical support, and analyze feedback to improve satisfaction and product development. The role requires strong communication, presentation, negotiation, and CRM skills, with database or open-source technology experience preferred.

Own relationships and commercial growth across 100+ Canadian customers. The role focuses on adoption, retention, expansion sales, customer business reviews, pipeline management, issue resolution, and preparing customers for migration from Letus to the Prisma platform. Success requires consultative discovery, relationship building, upselling, scalable portfolio management, and cross-functional collaboration.

Own strategic enterprise customer relationships for Prisma, serving as executive advisor and driving adoption, retention, expansion, and measurable business outcomes. Develop account and success plans, lead executive reviews, coordinate cross-functional initiatives, manage escalations, identify revenue opportunities, and influence product strategy through customer insights. The role also requires forecasting, customer health monitoring, consultative recommendations, and mentoring or process improvement within Customer Success.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Leads the executive relationship and customer success strategy for a major healthcare enterprise customer. Owns value realization, governance, revenue cycle performance, executive business reviews, strategic planning, risk mitigation, and resolution of high-impact issues. Aligns cross-functional teams, translates operational and financial data into recommendations, and advances customer value through process improvement, analytics, automation, and technology. The role requires executive presence, deep healthcare revenue cycle expertise, and up to 50% domestic travel.

Owns a portfolio of enterprise SaaS customers, driving customer health, adoption, satisfaction, retention, renewals, and expansion. Manages stakeholder relationships, adoption and corrective action plans, issue resolution, quarterly business reviews, feature requests, and cross-functional improvements. Partners with account executives and success consultants while identifying upsell opportunities and ensuring customers realize product value.

Support hundreds of SMB customers using Motion and Runneth through onboarding, training, proactive outreach, written support, re-engagement, and accurate HubSpot documentation. The role requires fast learning, high-volume communication, strong organization, empathy, and comfort using AI daily. Candidates should have substantial hospitality experience and demonstrate initiative toward technology, marketing, ecommerce, or building new systems.

Manage Client/Talent partnerships from onboarding through ongoing relationship health. Responsibilities include facilitating alignment calls, advising on collaboration practices, resolving dissatisfaction and cultural misalignment, tracking partnership health, maintaining HubSpot, Slack, AI, and spreadsheet infrastructure, and representing partnership needs internally. The role requires strong relationship and expectation management, strategic judgment, dynamic problem solving, cross-cultural understanding, and proactive portfolio ownership.

Leads the global customer success organization, owning retention and expansion targets across enterprise and mid-market customers. Develops customer lifecycle, segmentation, forecasting, health analytics, AI tooling, and scalable engagement strategies. Partners with Sales, Marketing, and Revenue Operations to drive growth, advocacy, value realization, and customer outcomes. Hires, coaches, and develops teams while leading cross-functional change and continuous improvement initiatives across US and EMEA markets.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand expertise across Intapp’s product suite. Act as a trusted advisor and internal customer advocate while identifying opportunities to improve client value.

Manage critical customer accounts throughout the lifecycle, driving onboarding, product adoption, value realization, renewals, retention, and revenue growth. Serve as the primary customer contact, resolve issues, deliver technical demonstrations and reports, maintain account data, develop success plans, analyze customer trends, collaborate cross-functionally, provide product feedback, and create customer success training materials.

Manage customer engagement and growth for North American SMB and professional business clients. Develop growth strategies, business cases, solutions, and go-to-market plans; track engagement in CRM systems; analyze performance; collaborate with Product, Marketing, and Operations; build case studies; and represent Payoneer at industry events. The role requires account management, business development, financial analysis, communication, project management, and sales skills.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Own strategic relationships with North American enterprise SaaS customers, driving adoption, retention, expansion, and measurable business outcomes. Develop success plans, guide workflow transformations, engage executive stakeholders, identify growth opportunities, mitigate churn, and partner with Sales, Product, Renewals, and Support. Advise customers on AI, integrations, analytics, and operational improvements while contributing playbooks, enablement, and best practices across the Customer Success organization.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Owns post-go-live relationships with health system customers, driving retention, adoption, measurable clinical and operational outcomes, executive business reviews, risk forecasting, and expansion into additional use cases. The role manages a named account portfolio, builds ROI cases, supports workflow change, and partners with Sales on commercial growth. It requires executive engagement with clinical, operational, and financial leaders and includes 25–40% travel.

Own enterprise customer relationships from implementation handoff through renewal and expansion. Drive retention, adoption, customer outcomes, executive alignment, risk mitigation, renewals, and commercial negotiations. Serve as a workflow consultant and product subject matter expert, lead onboarding and enablement, coordinate escalations, and communicate customer insights to Product, Engineering, Sales, and Support.

Manage B2B and enterprise customer relationships through onboarding, hardware activation, cellular setup, platform training, and ongoing account health monitoring. Lead enterprise trials, resolve technical escalations, support retention, identify expansion opportunities, and collaborate with sales, support, and product teams. Track usage metrics, conduct customer check-ins, deliver training, and develop onboarding resources and success playbooks.

Own post-sale customer relationships, renewals, growth, adoption, onboarding, and executive business reviews. Serve as a trusted advisor and subject matter expert while advocating for customers internally with clinical, implementation, engineering, product, and support teams. Build customer champions, identify expansion opportunities, communicate value through data and stories, and ensure customers achieve desired outcomes from Sensi’s home-care solution.

Manages strategic health plan payer accounts, client satisfaction, service delivery, project lifecycles, financial results, and account growth. Leads cross-functional initiatives, resolves escalated issues, monitors account health and analytics, identifies efficiency improvements, partners with sales on expansion opportunities, and supervises, coaches, and develops Client Success Managers and Delivery Specialists.

Build and optimize in-product customer experiences using Pendo, JavaScript, HTML, and CSS. Manage onboarding, feature adoption, retention messaging, guide governance, segmentation, analytics, A/B testing, documentation, and integrations with customer success platforms and CRMs. Partner with Product, UX, Support, Marketing, Sales, data, and technical teams to translate business goals into effective digital customer journeys.

The Client Success Manager owns assigned client relationships, coordinating communication, deliverables, risks, renewals, utilization, contracts, invoicing, platform adoption, and cross-functional execution. The role maintains Salesforce and project records, monitors service obligations, supports business reviews and presentations, and promotes client satisfaction, retention, and growth. It partners with consultants and teams across consulting, clinical, product, data, finance, and contracting. The position is fully remote and requires travel up to 25% as needed.

Own assigned client relationships by coordinating communications, deliverables, renewals, utilization, invoicing, platform adoption, and cross-functional service delivery. Maintain Salesforce and project records, monitor contractual obligations and risks, support business reviews and client presentations, and promote retention and account growth. The role partners with consultants and internal teams to ensure commitments are completed and clients receive proactive updates. Travel to client sites may be required up to 25%.