Top Tech Jobs & Startup Jobs in Ann Arbor, MI

Own Zoom's Financial Services customer experience industry strategy and go-to-market execution. Develop industry narratives, customer journey frameworks, AI and CX use cases, competitive positioning, ROI messaging, executive workshops, and sales enablement. Partner with Sales, Product, Marketing, Solutions Engineering, Customer Success, and technology alliances to support strategic engagements, identify market-driven product needs, and create repeatable vertical operating models adaptable to Healthcare and other industries.

Leads growth of existing partnerships, partner retention, tiering, marketplace monetization, and revenue diversification. Builds business cases, market-sizing analyses, financial models, and scalable operating frameworks while coordinating Product, Sales, Marketing, Finance, Customer Success, and Operations. Drives cross-functional initiatives from strategy through execution, advises executives, validates customer needs, and identifies opportunities for innovation, acquisitions, and new business models.

Leads solution engineering and customer support operations for a digital health data platform. Responsibilities include building distributed engineering and support teams, leading technical pre-sales, designing customer data solutions, managing architecture and handoffs, owning post-launch support and incident resolution, establishing SLAs and operational metrics, overseeing vendors and budgets, and partnering with Product and Platform Engineering to improve reliability and reduce support demand.

Designs and owns shared test automation frameworks and scalable test execution infrastructure across web, mobile, and backend services. Builds tooling for test environments, test data, parallel execution, flaky-test detection, and infrastructure monitoring. Partners with engineering teams to improve test coverage and quality practices, reduces feedback-loop friction, and documents testing best practices. The role requires strong automation architecture, cloud-native infrastructure, cross-stack testing, and collaborative influence.

Designs accessible, responsive web and mobile experiences across the full UX lifecycle, from research and requirements analysis through high-fidelity Figma prototypes, usability testing, design-system development, and implementation review. Uses AI-assisted tools to accelerate research synthesis, concept exploration, prototyping, documentation, and accessibility evaluation while applying human UX judgment. Collaborates with product, engineering, accessibility, and stakeholder teams in Agile/Scrum environments.

Develop and deploy LLM and machine learning models for Airbnb Community Support. Responsibilities include automating LLM evaluation, curating synthetic datasets, analyzing customer issues, identifying model failure modes, building personalization models, exploring data, prototyping solutions, and communicating insights to cross-functional stakeholders. The role focuses on scalable, production-ready AI products and operational optimization.

Provides advanced network engineering and firewall expertise in a managed services environment. Owns complex incident resolution, root cause analysis, network project delivery, solution design, implementation, change validation, Palo Alto configuration, network hardening, legacy environment optimization, documentation, and technical mentorship. The role is remote from Brazil and requires fluent English, extensive enterprise networking experience, and deep Palo Alto Networks expertise.

Leads strategic account planning and executive relationships for high-value multinational customers. Develops enterprise-wide growth strategies, manages complex multi-product accounts, negotiates global supplier agreements, identifies cross-selling opportunities, and coordinates regional and cross-functional teams. Tracks performance, pipelines, market trends, and competitive activity while providing recommendations to commercial leadership. The role is remote and requires international travel as business needs dictate.

Develop and productionize reinforcement learning, contextual bandit, ranking, and prediction models for real-time advertising optimization. Analyze auction dynamics, experimentation, counterfactual evaluation, and large-scale data to improve bidding, targeting, personalization, and campaign outcomes. Collaborate with engineering, science, and product teams to deploy, monitor, retrain, and evaluate high-throughput, low-latency models.

Own and deliver full-stack product features from problem definition through production using TypeScript, React, Next.js, Node.js, and Postgres. Collaborate with engineers, designers, program leads, and non-technical stakeholders to define solutions, write technical specifications, make tradeoffs, participate in code reviews and on-call rotations, and improve platform operations and safety tooling.