Wireless Network Support Engineer II

Job Description:

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The Wireless Network Support Engineer II provides advanced technical support for enterprise wireless networking environments. This role is responsible for troubleshooting complex WLAN and network connectivity issues, resolving customer escalations, analyzing logs and network behavior, and collaborating with engineering teams to identify root causes and drive solutions.

The ideal candidate combines hands-on wireless troubleshooting experience with solid Layer 2/Layer 3 networking knowledge and strong customer-facing communication skills.

• Troubleshoot and resolve complex wireless connectivity, performance, authentication, and network-related issues.
• Configure and troubleshoot enterprise wireless access points and WLAN environments.
• Support Wi-Fi technologies and standards, including 802.11 a/b/g/n/ac/ax, WPA2/WPA3 and 802.1X.
• Troubleshoot authentication and access issues involving RADIUS, AAA and authentication servers.
• Diagnose Layer 2 and Layer 3 network issues involving technologies and protocols such as TCP/IP, VLANs, DNS, DHCP and ARP.
• Analyze logs, packet captures and other diagnostic information to identify root causes.
• Reproduce customer issues in lab or test environments when required.
• Manage technical customer escalations while providing timely and high-quality communication.
• Collaborate with engineering and development teams to resolve complex technical issues and identify potential product defects.
• Document troubleshooting findings, solutions and technical knowledge.
• Identify opportunities to improve support processes and the overall customer experience.

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Telecommunications, IT or a related field or equivalent relevant professional experience.
• 3+ years of experience in technical support, network engineering, TAC, NOC, wireless networking or a similar technical environment.
• Hands-on experience configuring and troubleshooting enterprise wireless networks, access points or WLAN solutions.
• Strong understanding of Wi-Fi / IEEE 802.11 networking concepts.
• Experience troubleshooting 802.1X and WPA2/WPA3 authentication.
• Working knowledge of RADIUS/AAA or similar network authentication technologies.
• Good understanding of Layer 2 and Layer 3 networking.
• Working knowledge of core network protocols, including TCP/IP, DNS, DHCP, ARP and VLANs.
• Strong troubleshooting and analytical skills, with the ability to investigate complex technical issues and determine root cause.
• Experience working directly with customers or handling technical escalations.
• Advanced English proficiency, both written and verbal.

• Experience with enterprise networking solutions from Aruba/HPE, Juniper/Mist, Cisco/Meraki or equivalent vendors.
• Experience with WLAN controllers or cloud-managed wireless environments.
• Knowledge of TACACS+, LDAP/Active Directory, PKI and certificates.
• Experience with Network Access Control solutions such as Aruba ClearPass, Cisco ISE or equivalent.
• Knowledge of switching and routing technologies such as STP, LACP, OSPF and BGP.
• Experience using packet capture and network analysis tools such as Wireshark.
• Linux troubleshooting skills.
• Knowledge of SNMP and network monitoring.
• Experience troubleshooting VoIP in wireless environments, including SIP.
• Familiarity with APIs, Python or network automation.
• Relevant networking or wireless certifications such as CCNA/CCNP, CWNA, Aruba or Juniper certifications.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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