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Empowering Construction Through Innovative Software
The Role
Provide weekend-firstline technical support to HCSS customers across multiple channels, own customer issues, learn HCSS products, create documentation, and act as primary weekend contact to ensure customer success.
Summary Generated by Built In
We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.
WHO WE NEED:
We’re currently looking for a Weekend Technical Support Analyst with 1+ year of customer service experience (2+ years of technical support experience preferred) to join our award-winning Support Team and provide our customers with quality service. The schedule is a 4-day, 10-hour work week and includes Saturday, Sunday, Tuesday and Wednesday.
Qualifications:
- You’re passionate about technology and you stay up-to-date on the latest trends. You also love learning new software and tinkering with different gadgets.
- You genuinely enjoy helping people, and your passion for customer service makes it easy for you to build relationships with your customers and empathize with their problems.
- You’re a team player and have the ability to follow or lead as situations dictate.
- You are able to make decisions quickly and use available resources effectively.
- You enjoy the challenge of problem-solving and appreciate the value of a well-executed solution.
- You’re able to plan, organize, and prioritize work—you’re seen as someone who wears many hats!
- You always find opportunities for improvement and take initiative to build new processes or programs to help your team succeed.
- You’re genuinely curious which gives you the natural ability to “zoom out” of a problem, in order to ask the right questions and translate your knowledge into simple solutions.
Role Responsibilities:
- Provide instant world-class service to HCSS customers through multiple channels.
- Be the customer’s ambassador to all internal departments in order to help customers be successful in their roles.
- Take ownership of learning HCSS products in addition to the training provided.
- Continuously create helpful documentation through the capture of relevant information during each support interaction.
- Recognize and exceed the high standards and expectations of the department.
- Be the primary point of contact for weekend customer support.
BENEFITS & PERKS:
Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:
- Flexible hybrid schedule
- Medical, dental, and vision coverage with company-paid and employee-paid options
- Paid holidays, sick days, and personal time off
- Employee Resource Groups (ERGs) that foster connection and inclusion
- On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
- Dog-friendly campus and WiFi-accessible courtyards
- 401(k) with a 5% company match
- Coverage for employee professional development and wellness
- And more!
Skills Required
- 1+ year of customer service experience
- Ability to work the specified weekend schedule (Saturday, Sunday, Tuesday, Wednesday) in 10-hour shifts
- Strong customer service and relationship-building skills
- Ability and willingness to learn and take ownership of HCSS products
- Problem-solving and quick decision-making skills
- Ability to plan, organize, and prioritize work; comfortable wearing many hats
- Team player with the ability to follow or lead as situations dictate
- 2+ years of technical support experience
- Ability to create and maintain helpful documentation from support interactions
What the Team is Saying
Jordan Bales
Software Tester
Falk Hoeppner
Senior Quality Assurance Analyst
Sierra
Project Management Supervisor
Betty
Director of Development
Henry
IT Analyst
HCSS Compensation & Benefits Highlights
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Healthcare Strength — Company‑paid medical and dental premiums are paired with company‑paid life insurance and short/long‑term disability, indicating a strong core health and protection package. Plan details also include dental/vision specifics and wellness funds that reinforce coverage depth.
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Wellbeing & Lifestyle Benefits — Continuous learning and wellness funds combine with a campus offering gyms, courts/fields, a track, catered lunches, events, and a dog‑friendly environment. For those who use the campus, these perks materially enhance day‑to‑day value.
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Retirement Support — A 401(k) plan with a company match is included, with profit sharing also referenced in public materials. Financial protections and retirement features are consistently presented as part of the package.
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The Company
What We Do
Since 1986, HCSS been developing software to help construction companies streamline their operations. Today, HCSS is recognized as a pioneer and leader in the market, serving thousands of construction companies across the nation. Year after year, they continue to innovate, refine, and expand their products as the industry evolves. HCSS' mission is to help customers dramatically improve their business through innovative, high-quality software and exceptionally helpful service, while providing a great life for employees.
Why Work With Us
At HCSS, we prioritize people—empowering both our customers and employees to achieve excellence. We promote from within, provide continuous professional growth, and embrace challenges as learning opportunities. Join us to build a meaningful career while delivering exceptional solutions and service.
Gallery
HCSS Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We support a flexible, hybrid work environment that empowers employees to do their best work while balancing the needs of their lives outside of work.
Typical time on-site:
Flexible
Sugar Land, TX
