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Empowering Construction Through Innovative Software
The Role
Lead HR People Services delivery—manage benefits and leave, employee lifecycle (onboarding, transfers, terminations), compliance and audits, HR data and systems (ADP), develop the People Services team, partner cross-functionally, and drive process and policy improvements.
Summary Generated by Built In
We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the core of everything we do, HCSS is a pioneer and leader in the construction software space and a consistently recognized employer. We have earned Best Companies to Work for in Texas honors for 18 consecutive years and have been named a USA Today Top Workplace. HCSS has also been recognized by Built In as a Best Place to Work in Greater Houston and by Construction Executive for our technology innovation, reflecting our strong culture, industry leadership, and commitment to excellence.
WHO WE NEED:
We are looking for an impactful Senior Manager, People Services who is passionate about building exceptional, uniform, and scalable employee experiences. This position serves as a critical partner to the VP, Human Resources, operationalizing our talent strategy, ensuring rigorous governance, and continuously elevating our HR methodologies, platforms, and team member journeys.
The Senior Manager, People Services will deploy a broad range of expertise to guide foundational workflows, including comprehensive benefits and leave management, policies and procedures. Additionally, this position directs lifecycle milestones, impeccable HR data management, and advanced technical systems support.
Qualifications:
- Bachelor’s degree in Business, Human Resources, or related field (or equivalent experience)
- 7-10 years of progressive HR experience, including significant time in HR operations, compliance, or benefits administration, with at least 2–3 years in a people leadership role
- Strong knowledge of HR operations, including employee lifecycle processes, HR data management, and case management within a regional or multi-country environment
- In-depth understanding of federal, state, provincial, and local employment laws and regulations in the US, with the ability to support and expand knowledge internationally
- Demonstrated expertise in benefits and leave administration, including coordination with vendors and internal stakeholders, and navigating complex escalations
- Proven experience in compliance auditing, risk assessments, and management of statutory reporting (e.g., AAP, EEO-1, government contractor requirements)
- Proficiency in ADP and experience with other HR technology tools
- Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and recommend actionable solutions
- Excellent communication and interpersonal skills, with the ability to build trust and influence stakeholders across functions and levels
- Demonstrated people management experience, including coaching, workload prioritization, and developing capabilities within a team
- High attention to detail, strong organizational skills, and a continuous improvement mindset
Role Responsibilities:
- Lead day-to-day delivery of HR People Services, ensuring high-quality, timely support for employees and managers
- Own benefits and leave operations, including administration, eligibility, enrollment, life events, escalations, and vendor coordination, in partnership with Total Rewards
- Oversee lifecycle employee processes (onboarding, transfers, job changes, terminations) and ensure consistent application of policies, workflows, and documentation standards
- Monitor and interpret changes in federal, state, provincial, and local employment regulations and ensure timely updates to policies, processes, and notices regionally
- Lead compliance initiatives and internal audits, including EEO, AAP, government contract obligations, and other statutory reporting, maintaining audit readiness across all supported jurisdictions
- Serve as the primary point of contact for HR Operations team systems and tools
- Implement and refine standardized operating procedures, knowledge articles, and self-service resources to drive efficiency and an excellent employee experience
- Provide development for People Services team members, building capabilities in benefits, compliance, and operational excellence
- Collaborate closely with People Business Partners, Talent Acquisition, Legal, Finance, and IT to resolve complex cases and support cross-functional initiatives
- Support change management and communication efforts for new or updated HR policies, programs, and systems
- Identify process, policy, and system improvement opportunities and lead or contribute to projects that enhance efficiency, compliance, and employee experience
- Review and optimize our workplace policies, procedures and HR compliance across multiple offices in the U.S. (and possibly international as we grow)
Travel Requirements:
Up to 5%
BENEFITS & PERKS:
Part of our mission is to provide a great life for our employees. We believe that when our people are happy, they do their best work. Some of the benefits and perks we offer include:
- Flexible hybrid schedule
- Medical, dental, and vision coverage with company-paid and employee-paid options
- Paid holidays, sick days, and personal time off
- Employee Resource Groups (ERGs) that foster connection and inclusion
- On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
- Dog-friendly campus and WiFi-accessible courtyards
- 401(k) with a 5% company match
- Coverage for employee professional development and wellness
- And more!
Skills Required
- Bachelor's degree in Business, Human Resources, or related field (or equivalent experience)
- 7-10 years of progressive HR experience, including HR operations, compliance, or benefits administration
- At least 2-3 years in a people leadership role
- Strong knowledge of HR operations, employee lifecycle processes, HR data management, and case management
- In-depth understanding of federal, state, provincial, and local employment laws and regulations in the US; ability to support/expand internationally
- Demonstrated expertise in benefits and leave administration, including vendor coordination and escalations
- Proven experience in compliance auditing, risk assessments, and statutory reporting (e.g., AAP, EEO-1, government contractor requirements)
- Proficiency in ADP and experience with other HR technology tools
- Strong analytical and problem-solving skills, ability to interpret data and recommend solutions
- Excellent communication and interpersonal skills, ability to build trust and influence stakeholders
- Demonstrated people management experience, including coaching and developing team capabilities
- High attention to detail, strong organizational skills, and continuous improvement mindset
What the Team is Saying
Jordan Bales
Software Tester
Falk Hoeppner
Senior Quality Assurance Analyst
Sierra
Project Management Supervisor
Betty
Director of Development
Henry
IT Analyst
HCSS Compensation & Benefits Highlights
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Healthcare Strength — Employer-paid medical and dental premiums are available on select plans, alongside company-paid life, disability, and long-term care coverage. This indicates strong core protections built into the benefits package.
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Wellbeing & Lifestyle Benefits — On-site gyms and fitness classes, sports courts and track, a wellness fund, catered lunches, frequent company events, and a dog-friendly campus enhance day-to-day experience. These amenities are presented as a regular part of the workplace offering.
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Parental & Family Support — Paid parental leave is provided for primary and secondary caregivers, with job protection and maintained health benefits during qualifying family leave. This support extends beyond birth or adoption leave into broader family-friendly policies.
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The Company
What We Do
Since 1986, HCSS been developing software to help construction companies streamline their operations. Today, HCSS is recognized as a pioneer and leader in the market, serving thousands of construction companies across the nation. Year after year, they continue to innovate, refine, and expand their products as the industry evolves. HCSS' mission is to help customers dramatically improve their business through innovative, high-quality software and exceptionally helpful service, while providing a great life for employees.
Why Work With Us
At HCSS, we prioritize people—empowering both our customers and employees to achieve excellence. We promote from within, provide continuous professional growth, and embrace challenges as learning opportunities. Join us to build a meaningful career while delivering exceptional solutions and service.
Gallery
HCSS Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We support a flexible, hybrid work environment that empowers employees to do their best work while balancing the needs of their lives outside of work.
Typical time on-site:
Flexible
Sugar Land, TX
